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Journey Mapping Workshops In Chicago This November

Oct. 15, 2017 by Kerry Bodine

Journey Mapping Workshops In Chicago This November

Want to learn more about journey mapping? We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. If you’re got 2 hours… Join us at CMSWire’s DX summit on November 13. In our two-hour mini workshop, we’ll go over the essential features of journey maps and (Read More...)

$50 CX Day Discount For Our November Journey Mapping Workshop!

Oct. 3, 2017 by Kerry Bodine

$50 CX Day Discount For Our November Journey Mapping Workshop!

Happy Customer Experience Day! I hope you and your colleagues are joining one of the many CX Day celebrations around the world. To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. Combined with our early bird registration, you’ll save $150 in (Read More...)

How “T-Rex Arms” Help Uncover Rich Customer Insights

July 11, 2017 by Amelia Sizemore

How “T-Rex Arms” Help Uncover Rich Customer Insights

Half an hour after the first round of introductions and ice breakers, our customer journey mapping workshop was in full swing. The five customers in my group were in the midst of a warm-up activity we often use to precede journey mapping proper—brainstorming and prioritizing the ways in which they interact with an organization, in (Read More...)

Feeling Overwhelmed By Journey Mapping? You’re Not Alone

July 10, 2017 by Kerry Bodine

Feeling Overwhelmed By Journey Mapping? You’re Not Alone

Whenever we conduct one of our open enrollment journey mapping workshops, we start by asking attendees to list three words that describe their current feelings toward journey mapping. As you can see above, the top two responses are curious and excited. But overwhelmed is a close third. Take a look at the smaller text, and (Read More...)

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What Does It Take To Be A Good Workshop Facilitator?

June 30, 2017 by Amelia Sizemore

What Does It Take To Be A Good Workshop Facilitator?

If you want to truly understand your customers’ needs, expectations, and ideas for improving their experiences, you’ll need to actually talk to them. A great tool for uncovering rich customer insights is a workshop where you can bring real customers into the room and watch them open up about their current journey or their ideal (Read More...)

Join Our Upcoming Workshops in San Francisco!

June 26, 2017 by Kerry Bodine

Join Our Upcoming Workshops in San Francisco!

We’ve got a great lineup of workshops in San Francisco this coming August. And you’ve got a great reason to register this week: early bird pricing! Save $100 on our two-day workshop and $50 on our one-day workshops when you register by this Friday, June 30. Customer Journey Mapping — August 16 & 17 Whether you’re (Read More...)

Journey Mapping Q&A: Customer Recruiting

June 6, 2017 by Amelia Sizemore

Journey Mapping Q&A: Customer Recruiting

We learn something new every time we facilitate a workshop with customers. Often our new learning is about the challenges of customer recruiting—and ways to overcome them. For example, to ensure that customers at a recent workshop showed up on time, we told participants that everybody who arrived 15 minutes early would have their name (Read More...)

New Customer Experience Workshops Announced!

May 2, 2017 by Kerry Bodine

New Customer Experience Workshops Announced!

I’m excited to announce two additions to our 2017 workshop lineup! NEW! Brand Experience Please contact us to schedule your private workshop. We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. In this interactive workshop, we’ll help you examine your organization’s brand from the outside in (Read More...)

We’ve Launched! (A New Website)

Jan. 11, 2017 by Kerry Bodine

We’ve Launched! (A New Website)

At Kerry Bodine & Co., we’re ushering in 2017 with a bang! I’m thrilled to announce the following updates: Website! If you’re reading this post, you’re on our new website. 🙂 Our site now features the “& Co.” part of our organization (yay, Amelia!), actually describes our consulting services (imagine that), and provides access to (Read More...)

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