Human insight has always been the core of our business.
We want to make it yours, too.
Kerry Bodine wrote the book on customer experience.
Literally.
Hailed by top business leaders as a must-have resource for companies looking to differentiate in today’s hyper-competitive market, Outside In provides a critical look into the impact, future, and key disciplines of customer experience.
Online Training to Advance Your Skills
Our online customer experience training programs give you and your team the knowledge, tools, and templates to create customer and employee experiences that deliver impactful business results. Pair your online training with individual or team coaching to maximize your training investment.
Transform Your Organization
Over the past twenty years, we’ve worked with the Fortune 500 — and the start-ups who want to join them — to identify and act on human insights that supercharge their businesses.
Through our tailored consulting and training engagements, we’ll help you achieve the business outcomes you care about most — growth, efficiency, and cost savings. All with a focus on creating exceptional experiences for employees and customers.
Inspire Your Audience
Invigorate your audience with proof that human insights and exceptional experiences transform organizations — and even entire industries. Kerry Bodine connects with your event attendees through engaging storytelling and tested insights, inspiring them to envision a bold future and put essential strategies into practice.
Featured Clients
Not only did Kerry Bodine write the definitive book on customer experience, she’s been advising Fortune 500 companies — and the startups that want to become them — on how to create customer loyalty and boost the bottom line for nearly two decades.
Kerry brings a deep background in human-centered design, technology, marketing, and industry analysis to organizations that recognize employee- and customer-centricity as key to their success.
She founded Bodine & Co. in 2014 to help organizations co-create innovative products, services, and experiences that define their future.
Kerry’s ideas, analysis, and opinions can be found in:
