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For inspiration to strike, first there has to be a spark. Kerry will ignite the conversation around customer experience and why it will revolutionize how organizations think and work. She’ll introduce vanguard ideas and back them up with real-world examples that make them relevant and actionable. Your audience will leave with an elevated mindset — and tactical next steps for moving forward.
Kerry Bodine co-authored Outside In, the definitive book on customer experience. Her engaging style of real-world stories and tested insights inspires audiences and offers a framework to rethinking customer relationships.
Kerry is available for all manner of engagements, from keynote addresses to global audiences and industry leaders to more intimate conversations within organizations.
Kerry tailors her talks to each audience and setting, conducting custom research and crafting presentations with evergreen insights and the latest trends — all to ensure that your event is relevant and inspiring.
Having given more than 150 talks in more than 20 countries spanning 5 continents, Kerry brings a global dimension and understanding to how CX topics apply across cultures.
Kerry moves beyond the topical, sharing best practices and case studies that help your audience realize how the theories of great CX can be translated into practice.
Planning an event is both an incredible opportunity — and an enormous undertaking. Kerry’s speaking engagements are crafted to provide a pitch-perfect talk that will connect with and inspire your audience, while giving you the tools for a smooth planning process.
Choose from one of the conversation starters below, which reflect some of the most pressing themes in customer experience today. Then work with Kerry to customize the presentation based on what’s most relevant and urgent for your audience.
Why has customer experience become a top strategic imperative for today’s leading executives and brands?
How will changes in technology and human behavior redefine your customers’ expectations for your brand?
What new ways of thinking and working will help you intentionally create great customer experiences?
How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?
How can you visualize your customers’ pain points — and create empathy to drive organizational alignment?
How can you combine the right types of data — at the right time — to deliver remarkable customer experiences?