Inspire Your Audience. Ignite Change.


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For inspiration to strike, first there has to be a spark. Kerry will ignite the conversation around customer experience and why it will revolutionize how organizations think and work. She’ll introduce vanguard ideas and back them up with real-world examples that make them relevant and actionable. Your audience will leave with an elevated mindset — and tactical next steps for moving forward.

Kerry moves ideas and people forward
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Why Kerry

Kerry Bodine co-authored Outside In, the definitive book on customer experience. Her engaging style of real-world stories and tested insights inspires audiences and offers a framework to rethinking customer relationships.

Kerry is available for all manner of engagements, from keynote addresses to global audiences and industry leaders to more intimate conversations within organizations.

Tailored to Your Audience

Kerry tailors her talks to each audience and setting, conducting custom research and crafting presentations with evergreen insights and the latest trends — all to ensure that your event is relevant and inspiring.


Having given more than 150 talks in more than 20 countries spanning 5 continents, Kerry brings a global dimension and understanding to how CX topics apply across cultures.


Kerry moves beyond the topical, sharing best practices and case studies that help your audience realize how the theories of great CX can be translated into practice.

“I hired Kerry to present on the main stage and at smaller, private speaking events — each of which has resulted in great audience feedback and results.”

Keith Pearce


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What You’ll Get

Planning an event is both an incredible opportunity — and an enormous undertaking. Kerry’s speaking engagements are crafted to provide a pitch-perfect talk that will connect with and inspire your audience, while giving you the tools for a smooth planning process.

Before Your Event

  • Your team will brief Kerry to ensure she understands your event and your audience inside and out.
  • Kerry will collaborate with you to craft a presentation that resonates with your key themes.
  • If desired, you’ll receive free premium placement on the industry’s go-to listing for CX events.
  • We’ll provide all the assets you need to gain buy-in and promote Kerry at your event.

During Your Event

  • Wow your audience with Kerry’s powerful messages and fun keynote delivery style.
  • Have Kerry participate in a book signing, VIP lunch, or separate Q&A session — all included in her day rate.
  • If desired, add on a workshop to give your attendees hands-on practice with valuable CX skills.

After Your Event

  • Kerry will continue the conversation by engaging with event attendees on social media.
  • If desired, she’ll write a blog post answering questions from attendees for you to include in follow-up communications.

Kerry’s Areas of Expertise

Choose from one of the conversation starters below, which reflect some of the most pressing themes in customer experience today. Then work with Kerry to customize the presentation based on what’s most relevant and urgent for your audience.

AI for CX and EX

Where should you deploy AI to truly solve core customer and employee experience challenges — and propel your organization forward?

What's next for CX?

Why has the CX discipline stagnated? And how can organizations leverage the their CX teams to drive meaningful change for their business and the world?

Be More Human

In the face of AI, how can organizations tap into the superpowers of their employees and learn to act in ways that benefit humanity?

Data-Driven Experiences

How can you combine the right types of data — at the right time — to deliver remarkable customer experiences?

CX Design & Innovation

What new ways of thinking and working will help you intentionally create great customer experiences?

CX Trends

How will changes in technology and human behavior redefine your customers’ expectations for your brand?

Business Value of CX

Why has customer experience become a top strategic imperative for today’s leading executives and brands?

Brand Promises

How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?

Customer Journeys

How can you visualize your customers’ pain points — and create empathy to drive organizational alignment?

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