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For inspiration to strike, first there has to be a spark. Kerry will ignite the conversation around customer experience and why it will revolutionize how organizations think and work. She’ll introduce vanguard ideas and back them up with real-world examples that make them relevant and actionable. Your audience will leave with an elevated mindset — and tactical next steps for moving forward.
Kerry Bodine co-authored Outside In, the definitive book on customer experience. Her engaging style of real-world stories and tested insights inspires audiences and offers a framework to rethinking customer relationships.
Kerry is available for all manner of engagements, from keynote addresses to global audiences and industry leaders to more intimate conversations within organizations.
Planning an event is both an incredible opportunity — and an enormous undertaking. Kerry’s speaking engagements are crafted to provide a pitch-perfect talk that will connect with and inspire your audience, while giving you the tools for a smooth planning process.
Choose from one of the conversation starters below, which reflect some of the most pressing themes in customer experience today. Then work with Kerry to customize the presentation based on what’s most relevant and urgent for your audience.