Invigorate your prospects, customers, and employees with proof that remarkable customer experiences can transform businesses.
Kerry Bodine connects with audiences on the issues they care about, inspiring them to envision a bold future and put essential customer experience skills into practice.
Journey maps provide a holistic understanding of your customers’ needs and expectations — an understanding that’s essential for delivering experiences drive business success. Our consulting, training, and coaching services provide you with options to start or deepen your customer journey practice.
It’s not enough to understand your customers’ journeys — you must make the journey framework a central part of how you operate your business. From advice on hiring journey managers to strategies for implementing journey analytics and orchestration platforms, our research-based insights lay the groundwork for transformation.
Kerry Bodine founded Bodine & Co. in 2014 on the belief that customer journeys are the key to business transformation. But journey discovery, design, and delivery can’t be outsourced. Journey management requires new ways of thinking and working that must be built from within.
These fundamental beliefs inspired our comprehensive suite of product and service offerings, all designed to invigorate, educate, and co-create with your organization — no matter where you are in your own journey to customer experience excellence.
Need more reason to work with us? Kerry wrote the book on customer experience. Literally. Hailed by top business leaders as a must-have resource for companies looking to compete and differentiate in today’s market, Outside In provides a critical look into the impact and future of customer experience.
Chairman & Editor-In-Chief
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