Happy customers.
Happy
CEOs.

See Our Virtual Services

Inspire Your Audience

Master The Journey

See Our Virtual Services

For You & Your Team

You’re likely trying to juggle many competing objectives in this time of uncertainty. Kerry Bodine will support you and your team as you work to provide continuity for your organization, your employees, and (as always) your customers.

Inspire Your Audience

Keynotes & Webinars

Invigorate your prospects, customers, and employees with proof that remarkable customer experiences can transform businesses.

Kerry Bodine connects with audiences on the issues they care about, inspiring them to envision a bold future and put essential customer experience skills into practice.

Master The Journey

Journey Mapping

Journey maps provide a holistic understanding of your customers’ needs and expectations — an understanding that’s essential for delivering experiences drive business success. Our consulting, training, and coaching services provide you with options to start or deepen your customer journey practice.

Journey Management

It’s not enough to understand your customers’ journeys — you must make the journey framework a central part of how you operate your business. From advice on hiring journey managers to strategies for implementing journey analytics and orchestration platforms, our research-based insights lay the groundwork for transformation.

“This needs to be part of our marketing DNA.”
“Smashed webinar registration records... almost 1,000 signups!”
“No team does this better.”
Oval Created with Sketch.
Kerry's Book - Outside In
Rectangle-path Created with Sketch.

Why Kerry Bodine & Co.

Kerry Bodine founded Bodine & Co. in 2014 on the belief that customer journeys are the key to business transformation. But journey discovery, design, and delivery can’t be outsourced. Journey management requires new ways of thinking and working that must be built from within.

These fundamental beliefs inspired our comprehensive suite of product and service offerings, all designed to invigorate, educate, and co-create with your organization — no matter where you are in your own journey to customer experience excellence.

Need more reason to work with us? Kerry wrote the book on customer experience. Literally. Hailed by top business leaders as a must-have resource for companies looking to compete and differentiate in today’s market, Outside In provides a critical look into the impact and future of customer experience.

“This eye-opener gives you a comprehensive, need-to-know look at how smart companies achieve sustainable success in dealing with customers.”

Steve Forbes

Chairman & Editor-In-Chief

Online Training for Individuals & Organizations
Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience
Virtual Journey Mapping Bootcamp: August 4 & 5
This virtual bootcamp delivers a hard-hitting, practical primer on journey mapping that you can immediately put into action.
Our Expertise. Your Projects. Real Results.
Get the industry’s only solution to combine the expert instruction and ready-to-use tools you need to create effective maps.
Oval Created with Sketch.
Rectangle-path Created with Sketch.
[gravityform id=11 title=false description=false ajax=true]
<div class='gf_browser_unknown gform_wrapper oim-kb-pop-up_wrapper' id='gform_wrapper_11' ><div id='gf_11' class='gform_anchor' tabindex='-1'></div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_11' id='gform_11' class='oim-kb-pop-up' action='/#gf_11'> <input type='hidden' class='gforms-pum' value='{"closepopup":false,"closedelay":0,"openpopup":false,"openpopup_id":0}' /> <div class='gform_body'><ul id='gform_fields_11' class='gform_fields top_label form_sublabel_below description_below'><li id='field_11_1' class='gfield gfield_html gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible' ><h2 class="oim-title">We’ll Show You How To Make Happy Happen</h2> <ul class="oim-ul"> <li>Inspirational ideas to get you thinking</li> <li>Industry insights you can put into action</li> <li>Invitations to our events</li> </ul></li><li id='field_11_2' class='gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible' ><label class='gfield_label' for='input_11_2' >Email<span class='gfield_required'>*</span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_11_2' type='text' value='' class='medium' placeholder='Just add your email' aria-required="true" aria-invalid="false" /> </div></li> </ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_11' class='gform_button button' value='Subscribe' onclick='if(window["gf_submitting_11"]){return false;} window["gf_submitting_11"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_11"]){return false;} window["gf_submitting_11"]=true; jQuery("#gform_11").trigger("submit",[true]); }' /> <input type='hidden' name='gform_ajax' value='form_id=11&amp;title=&amp;description=&amp;tabindex=0' /> <input type='hidden' class='gform_hidden' name='is_submit_11' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='11' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_11' value='WyJbXSIsIjA4MDNjMjI1OGUyMjZkNjBmNjU3OGU3N2Y4NGRhNDM5Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_11' id='gform_target_page_number_11' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_11' id='gform_source_page_number_11' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_11' id='gform_ajax_frame_11' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'></iframe> <script type='text/javascript'>jQuery(document).ready(function($){gformInitSpinner( 11, 'https://kerrybodine.com/wp-content/plugins/gravityforms/images/spinner.gif' );jQuery('#gform_ajax_frame_11').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_11');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_11').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_11').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_11').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_11').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_11').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_11').val();gformInitSpinner( 11, 'https://kerrybodine.com/wp-content/plugins/gravityforms/images/spinner.gif' );jQuery(document).trigger('gform_page_loaded', [11, current_page]);window['gf_submitting_11'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_11').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_11').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [11]);window['gf_submitting_11'] = false;}, 50);}else{jQuery('#gform_11').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [11, current_page]);} );} );</script><script type='text/javascript'> jQuery(document).bind('gform_post_render', function(event, formId, currentPage){if(formId == 11) {if(typeof Placeholders != 'undefined'){ Placeholders.enable(); }} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );</script><script type='text/javascript'> jQuery(document).ready(function(){jQuery(document).trigger('gform_post_render', [11, 1]) } ); </script>
We use cookies to optimize site functionality and give you the best possible experience.
Accept