Happy Customers Lead To Happy Shareholders
You want to be a better customer experience professional—and network with others who share your passion.
But it can be incredibly time consuming to keep track of all the upcoming customer experience conferences, webinars, and workshops.
Good news: We’ve done it for you.
Customer Contact Week — IQPC
Customer Insight & Analytics Exchange — IQPC
Customer Experience Management in Telecoms — IQPC
Meet Kerry Bodine
journey mapping bootcamp!
Chief Customer Officer, USA — Corinium Global Intelligence
Journey Mapping Bootcamp – SF – Jan 2019
Our Journey Mapping Bootcamps are designed to give you a hard hitting practical primer on journey mapping that you can quickly put into action. A combination of rigor and fun allows room for personalization discussions and activities, so you can get as much as you can from these immersive two days.
Why Attend
- Learn the big picture of journey mapping: what it is, how it brings together all the aspects of your business, and the business case behind it.
- Dive into practical issues like creating personas, selecting journeys to map, and engaging stakeholders and customers in mapping.
- Participate in plenty of hands-on exercises — with group discussion, questions, and networking throughout.
Featured Speakers
Future of the Contact Centre — Engage Business Media
Customer Experience Exchange BFSI UK — IQPC
X4: The Experience Management Summit — Qualtrics
Annual Conference — The Institute of Customer Service
European Insight Exchange — Customer Experience Professionals Association
Adobe Summit
Next Generation CX — Worldwide Business Research
Customer Experience Strategies Summit — Strategy Institute
Smart Customer Service — Information Today
Employee Engagement Summit — Engage Business Media
Insight Exchange — Customer Experience Professionals Association
Kerry Bodine & Amelia Sizemore will be there!
Journey Mapping & Facilitation Bootcamp – Chicago – May 2018
Our Journey Mapping Bootcamps are designed to give you a hard hitting practical primer on journey mapping that you can quickly put into action. A combination of rigor and fun allows room for personalization discussions and activities, so you can get as much as you can from these immersive two days.
Why Attend
- Learn the big picture of journey mapping: what it is, how it brings together all the aspects of your business, and the business case behind it.
- Dive into practical issues like creating personas, selecting journeys to map, and engaging stakeholders and customers in mapping.
- Participate in plenty of hands-on exercises — with group discussion, questions, and networking throughout.
Featured Speakers