Happy Customers Lead To Happy Shareholders
Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization.
Tuesday, January 24, 2023 &
Wednesday, January 25, 2023
8:00am – 12:30 PT both days
Tuesday, January 31, 2023 &
Wednesday, February 1, 2023
8:00am – 12:30 PT both days
One recent attendee compared our bootcamps to an “MBA on steroids.” We cover a lot of ground in these fast-paced sessions. A combination of lectures, hands-on exercises, group discussions, and individual reflection make learning productive.
Kerry Bodine creates an inviting, collaborative environment that will push you to put new knowledge and skills to work on issues that directly benefit your customers, employees, and shareholders.
This bootcamp delivers the insights and talking points to demonstrate how great customer journeys lead to great business outcomes, equipping you to get buy-in for your mapping efforts.
Four half-days of interactive lectures. Exercises focused on your most important customer journeys. Your biggest journey mapping questions answered. A workbook with example maps and exercises. All presentation materials. Plus discussions and networking opportunities with other participants.
Kerry Bodine, journey mapping thought leader and co-author of Outside In, will be your leader for these four engaging and interactive sessions.
Your office… Your kitchen table… Wherever you’ll be comfortable and productive!
Our two-part Virtual Journey Mapping Bootcamp dives deep into the knowledge and skills needed to understand — and act on — your customers’ rapidly changing needs and expectations.
This workshop delivers:
Part 1 — January 24 & 25, 2023
Part 1 will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges. These sessions will be structured around the importance of the customer journey and the first three steps of our proven step-by-step methodology for creating effective journey maps:
Part 2 — January 31 & February 1, 2023
Part 2 will continue to focus on our proven journey mapping methodology, exploring how you can drive action with your maps. We’ll explore ways for you to get to the root of customer pain points, practice our tried and tested brainstorming process, and discuss multiple ways to prioritize possible solutions.
We’ve adapted every part of our signature two-day IRL Journey Mapping Bootcamp to our remote-work world — enabling you and your team to gain the mapping skills you need now.
We’ll send all the connection instructions several days prior to the bootcamp. You’ll connect with Kerry Bodine and fellow attendees for four half-days of live video instruction — and use free remote collaboration tools for all of our exercises.
Your dog and cat friends are more than welcome to attend with you. However, please be sure to purchase a ticket for each human attendee — even if you’re attending from the same room.
Price is in US Dollars. Should your plans change, the cost of your bootcamp ticket(s) may be applied to the purchase of a product or future bootcamp, speech, or consulting engagement with Bodine & Co. You are also welcome to substitute another individual from your organization to attend in your stead.
Want to register for someone else in your organization? Just reply to the email you’ll receive after checkout.