Customer
Experience
Training
Our live in-person and virtual CX training programs deliver hard-hitting content, engaging exercises, and ready-to-use tools.
TAILORED TRAINING PROGRAMS
FOR INDIVIDUALS & TEAMS
Our in-person and virtual training programs deliver hard-hitting content, engaging exercises, and ready-to-use tools for mastering essential experience strategies and their practical applications.
Rigorous
Instruction
Our training programs connect key experience concepts to every part of the business — so it’s no wonder attendees have compared our training programs to getting an “MBA on steroids.” We also leave plenty of room for personalized discussions that ensure you and your team achieve your top learning objectives.
Real-World
Application
We create an inviting and collaborative environment in which you’ll apply course concepts to a real-world project. Maximize the ROI of your training investment by selecting a project focus that addresses a meaningful challenge or business objective for your organization.
A Spotlight on
Business Results
All of our training programs focus on what we call The Experience Sweet Spot: The intersection of what’s good for your customers, your employees, and your business. We give you the insights and tools to demonstrate how effective experiences lead to positive business outcomes like loyalty, revenue, efficiency, and cost savings.
Training topics
Design
Thinking
Whether you call it design thinking, human-centered design, or service design, a human-centered problem-solving process is key to creating innovative solutions for both your customers and your employees. Learn and practice the key steps in this process — from conducting research and developing empathy to prototyping and testing — all within the context of a real-world project that creates value for your organization.
Journey
Mapping
Establish a strong foundation in the concepts and methodology of journey mapping. Our signature in-person and virtual journey mapping bootcamps are a great starting point for those who want to develop and use journey maps to create experience improvements.
We also offer advanced training for organizations looking to take their experience practices to the next level.
Employee Activation
When it comes to change, even employees who have every intention of adapting aren’t always equipped with the skills or knowledge required to rise to a new level of expectations.
Our activation training enables everyone in your organization — from frontline employees to those who work far behind the scenes — to understand what they can do to propel your organization towards its customer experience vision. We’ll help you make this information relevant and personal for employees — today and long into the future.
Journey-Based Content
Marketing
Organizations that take a journey-focused approach to content marketing more successfully address their customers’ questions and drive intended customer actions. They’re also able to streamline their content development efforts by focusing on the content that matters most. Learn how to map the customer journey and apply this framework to your content marketing strategies.
Featured TRAINING Clients
Training Formats
Open-Enrollment Bootcamps
Several times a year, we host virtual training sessions that are open for registration to anyone from any organization. Sign up for our newsletter to be the first to hear about these training opportunities.
Private Half, One- & Multi-Day Bootcamps
We’ve designed flexible curriculums that can deliver deep content in both extended and condensed timeframes. While our in-person programs typically include full-day sessions, we recommend half days for virtual training to ensure attendee comfort.
Custom Programs
Some of our training programs — such as those involving completing a real-world experience design project or training every employee in your organization — take place over the course of many weeks or months. We ensure that these longer training programs fit within the larger context of your business objectives and milestone targets.
