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10 Lessons to Unlock the Potential of Customer ExperienceOnline Course, Self-Guided, Available in English, B2B, B2C, Non-Profit, Public Sector
CEO & Founder, Bodine & Co.
Author of Outside In: The Power of Putting
Customers at the Center of Your Business
Founding Member, Customer Experience
Professionals Association (CXPA)
This virtual, self-guided course is a hard-hitting primer designed to get you off the sidelines and into the customer experience game, regardless of your role or prior knowledge of CX concepts and practices. Customer-Powered Profits has 10 modules, organized around 3 themes:
Modules 1 & 2 introduce the elements of great customer experiences
Modules 3–6 help you understand what it’s really like to be your customers today.
Modules 7–10 help define a future customer experience that successfully supports your customers’ needs, your business objectives, and your brand.
Marlin Webster, SGI
Kerry breaks down and guides you through the concepts and tactics for each of the 10 modules, in her trademark friendly, engaging style. With 12 months’ access, you can set your own pace and re-watch as often as you like..
Join regularly-scheduled virtual huddles with Kerry and fellow course participants for valuable live sessions to share your progress and best practices, get feedback and advice, and learn from your peers at other organizations..
Each module contains a post-video exercise so you can apply what you’ve learned. By the end of the full course, these cumulative exercises empower you to complete a real-world customer experience project and apply learnings to your day-to-day activities..
Track your own progress with our open-ended assessments. These assessments empower you with key messages to champion the business value of customer experience across your organization..
The learning shouldn’t stop with you or the course. These guides help you facilitate productive discussions about the topics from each module within your department — and across all the functions in your organization..
You’ll complete your exercises using frameworks, guides, and worksheets that Bodine & Co has been refining over more than a decade of CX practice..
World-class customer experience is a team sport — and every single person in an organization plays a role in delivering it. That’s why this course is designed for anyone and everyone, whether your “customers” are clients, users, members, patients, students, citizens, prospects, buyers, users, or employees.
Whether you’re a customer experience professional — or just need to get a grip on how your customers’ needs and expectations have changed over the past few months — this course is for you.
We want everyone in your organization to know what it takes to put the customer at the center of your business. Our enterprise pricing ensures that we’re delivering a high-impact and cost-effective training solution that scales for large groups. Inquire about pricing for your team or cross-functional organization today.
Short answer: Yes! This course is meant for anyone looking to sharpen their customer experience tools, whether completely new or as a refresher for someone already familiar with customer experience.
We’ve worked with teams of 6 up to 600! Contact us for more information on enterprise pricing.
You’ll have access to relevant tools and methods that Bodine & Co. has been using — and perfecting — for the past 15 years, including a journey mapping exercise, discussion guides, brainstorming worksheets, and prioritization tools.
Kerry Bodine is a leading authority in the field of customer experience. She’s the Founder and CEO of Bodine & Co. and co-author of Outside In: The Power of Putting Customers at the Center of Your Business, which Steve Forbes hailed as an “eye-opener [that] gives you a comprehensive, need-to-know look at how smart companies achieve sustainable success in dealing with customers.” She’s a founding member of the Customer Experience Professionals Association (CXPA), former VP and Principal Analyst from Forrester Research’s customer experience practice, and regular speaker at leading CX events around the world. In short, she knows her stuff.
First, you’ll be learning directly from one of the industry’s leading experts on customer experience: what you’re learning is grounded in years of practice, thought leadership, and best practices — that’s the same person some of the world’s largest companies have relied on for advice and guidance.
Second, it’s designed to give you everything you need to actually DO customer experience work at your company. That includes the knowledge base and skills to feel confident enough to get to work once you complete this course. And you can do it on your own time.
Last, even though it’s conveniently self-guided, you still have access to Kerry through virtual huddles. Burning questions or something you just want to understand better? You’ll have the chance to ask her yourself.
For more, check out Top 10 Reasons to Enroll in Customer-Powered Profits.
Once you purchase the course, you’ll receive an email giving you access to Bodine & Co.’s online hub, where you’ll find all the course content and resources. If you’re purchasing for multiple team members, you’ll be prompted to provide their emails to set up their account access.
Your subscription gets you 12 months access to all course content and tools.