With access to all 10 training modules for an entire year, you have flexibility and control over when and where to watch. Pace the course to align with your schedule and ongoing responsibilities — and allow time for absorption and discussion of important concepts.

Join our regularly scheduled virtual huddles with Kerry and fellow course participants. These valuable live sessions enable you to share your progress and best practices, get feedback and advice, and learn from your peers at other organizations.

Each module contains a post-video exercise so you can apply what you’ve learned. By the end of the full course, these cumulative exercises empower you to complete a real-world customer experience project and apply learnings to your day-to-day activities.

Ensure that you and your colleagues are making progress and staying on track with our open-ended assessments. This isn’t about getting a perfect score. It’s about empowering you with key messages to champion the business value of customer experience across your organization.

The learning shouldn’t stop with you or the course. That’s why we’re equipping you and your management team with the tools necessary to have productive discussions about the topics from each module within your department — and across all the functions in your organization.

You’ll get access to frameworks, guides, tools, and worksheets that you can leverage to improve your organization’s customer experience long after the course is over.