Is this course for me?

Yes. We designed this customer experience training program for anyone looking to build a foundation of customer experience skills — and deepen the value that CX improvements can deliver to their organization.

How long will it take for me to complete the course?

You can choose a timeline that best matches your training goals and business needs. Most clients target course completion in six months, though many accelerate to a 12-week schedule. With both timelines, you’ll have continual access to all course content, template, and tools for a full six months.

I’d like my entire organization to take this training. Is there a discount?

Yes, we’ve worked with groups ranging from small CX teams up to business units as large as 600 people. Please contact us to discuss enterprise pricing.

Who is Kerry Bodine?

Kerry Bodine is a globally celebrated expert in the field of customer experience. She’s the Founder and CEO of Bodine & Co. and co-author of the seminal customer experience book, Outside In: The Power of Putting Customers at the Center of Your Business. Steve Forbes hailed this book as an “eye-opener [that] gives you a comprehensive, need-to-know look at how smart companies achieve sustainable success in dealing with customers.”

Kerry is also a former VP and Principal Analyst from Forrester Research’s customer experience practice, founding member of the Customer Experience Professionals Association (CXPA), and regular keynote speaker for organizations and events around the world.

Why is this better than other customer experience training courses?

1) “Customer-Powered Profits” helps you turn your learning into action. Kerry Bodine helps you select a focus area with the potential to move the needle for your customers and create business value — then guides you though a multi-week or multi-month customer experience improvement project. This focus on real-world outcomes ensures you get the most out of your training investment.

2) You’ll be learning directly from one of the industry’s leading experts on customer experience. Kerry Bodine has synthesized decades of strategy and execution, thought leadership, and quantified best practices — all of which some the world’s largest and most successful companies have relied on for CX guidance.

3) While the 10 training course modules are conveniently self-guided, we also offer group coaching sessions with Kerry Bodine to provide an additional layer of customized support. Have strategic questions about how CX can support your business — or tactical questions about how to execute your initiatives? You’ll have the chance to ask Kerry yourself.

4) Nearly all customer experience training programs focus on understanding what delights customers. Our program furthers that, uniquely positioning you and your team to measure and monetize that happiness, delivering financial value for your organization.

For more, see 10 Benefits Of Choosing “Customer-Powered Profits”.

How will I access the training course?

Once you purchase the training course, you’ll receive an email granting you a license to access Bodine & Co.’s online training hub. There, you’ll find all the course content and resources.

When purchasing for multiple team members, you’ll be prompted to provide their email addresses for license activation.

How long will I have to access the training program?

Each subscription provides six months of continual access to all course content, templates, and tools.

Still have questions?

Send us a message.

We look forward to helping you build a solid customer experience foundation — and maximize the financial value of your CX initiatives.