Journey Managers are here and they’re making big waves. But while these intrepid CX champions represent one of the most important roles since the creation of the Chief Customer Officer, many in the customer experience field have yet to encounter a Journey Manager within their organizations — or to develop a working knowledge of their typical job responsibilities and challenges.
Kerry Bodine & Co.’s The State of Journey Managers, 2018 is the industry’s first comprehensive research study into this emerging role. Download for:
- Analysis into current journey management job trends
- Guidance for hiring your own journey managers