Your Hypothesis Maps. You’ll leave with the journey maps that your team creates during the bootcamp based on your knowledge and assumptions of the customer journey.
Proposed Solutions to Your Customers’ Pain Points. You’ll brainstorm solutions to the challenges across your customer journey — and throughout your organization’s “backstage” activities.
Ready-to-Use Skills. You’ll practice techniques that will help you create effective journey maps — and solve pressing issues impacting both your customers and your business.
Bootcamp Materials. You’ll receive digital copies of our slides, a printed workbook with journey map examples and exercises to take back to your team, a recommended list of further reading, and additional resources to help you plan and execute your own journey mapping initiatives.
Follow-Up Support. Through follow-up coaching calls, we’ll support your ongoing efforts and help you put the insights from your bootcamp experience to work in your organization.