Journey mapping has become a regular practice both inside and outside of customer experience organizations.
But are you getting the full mileage from your journey mapping efforts—or did your efforts stall upon delivery of the maps?
Join me as I share the power of customer journeys to develop your self-service strategy. Following my presentation, Solvvy CEO Mahesh Ram will discuss how emerging advances in self-service technology compliments the journey mapping model and is paving the way to next generation customer experience.
By taking a holistic view of customer interactions, this webinar will help you understand:
- Why journeys – and not individual touchpoints – predict business succes.
- How to put customers’ needs and expectations for self-service into the context of their goals and tasks
- The role technology plays in self-service
- How to determine what types of self-service solutions will improve customers’ perceptions of your brand
- How to use journey maps to bust through internal silos and create consistency across channels
Mark your calendars for February 8, 2018 at 11:00am PT—and register now to secure your spot!