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A CX Day Offer To Boost Your Journey Mapping Outcomes

Oct. 5, 2021 by Kerry Bodine

A CX Day Offer To Boost Your Journey Mapping Outcomes

Happy Customer Experience Day! I hope you and your colleagues are joining one of the many CX Day celebrations around the world. In honor of all current and aspiring CX practitioners, we’re offering a $100 discount on every seat for our upcoming October / November two-part open-enrollment virtual journey mapping bootcamp. Just use code CXDAY21 at (Read More...)

Virtual Journey Mapping Bootcamp: October / November 2021

Sep. 19, 2021 by Kerry Bodine

Virtual Journey Mapping Bootcamp: October / November 2021

Our September bootcamp sold out, so we’ve added one more session to our fall schedule. Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping This introduction will help you (Read More...)

Voice Your Opinion — Win Fun Prizes!

Sep. 14, 2021 by Kerry Bodine

Voice Your Opinion — Win Fun Prizes!

How important is customer empathy? Does developing customer empathy across an organization lead to positive business outcomes? What best practices can you leverage in linking customer empathy to business results? I’m partnering with Alida and the CXPA to find the answers to these questions — and if you’re a customer experience professional, we’d love your (Read More...)

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Virtual Journey Mapping Bootcamp: September 2021

July 25, 2021 by Kerry Bodine

Virtual Journey Mapping Bootcamp: September 2021

This bootcamp is sold out! Join us at our next bootcamp in late October. *** Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping This introduction will help you (Read More...)

Top 10 Reasons To Enroll In “Customer-Powered Profits”

June 3, 2021 by Kerry Bodine

Top 10 Reasons To Enroll In “Customer-Powered Profits”

If you’re looking to level up your customer experience skills, you need to check out my online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. Need a reason to click that link? Here are 10! I make customer experience concepts simple. You won’t find any highfalutin language or academic explanations in (Read More...)

Join me at Medallia’s Experience 21 Event

May 10, 2021 by Kerry Bodine

Join me at Medallia’s Experience 21 Event

On Wednesday, May 19, I’ll be joining forces with my friend and former Forrester colleague Megan Burns at Medallia’s Experience 21 event. In an engaging panel discussion led by Medallia’s own Brian Andrews, we’ll share our unique perspectives from decades of observing and shaping the customer experience landscape. Join this session to hear our thoughts (Read More...)

Alida Activate Spring Masterclass

Apr. 18, 2021 by Kerry Bodine

Alida Activate Spring Masterclass

What do pirates, waffles, and discos have to do with customer experience? Find out by watching the replay of my keynote! *** I’m super excited to be part of Alida’s Activate Spring Masterclass on May 6 from 1 – 5pm ET. This is your chance to understand how you can quantify the value of customers’ (Read More...)

Virtual Journey Mapping Bootcamp: May 2021

Apr. 7, 2021 by Kerry Bodine

Virtual Journey Mapping Bootcamp: May 2021

Hard-hitting content. Sessions that fit into your workday. Our two-part virtual bootcamp delivers a practical primer on journey mapping that you can immediately put into action for your organization. Part 1: Introduction to Journey Mapping This introduction will help you build a solid understanding of the journey mapping methodology and how you can apply it (Read More...)

Congratulations To The 2020 Service Design Award Finalists!

Feb. 25, 2021 by Kerry Bodine

Congratulations To The 2020 Service Design Award Finalists!

If you’re looking for customer experience or service design inspiration, look no further. We’ve just announced our ten 2020 Service Design Award finalists. (And no, that’s not a typo… Covid through a wrench into our annual awards schedule.) The Finalists Commercial Work CX Transformation For Hearing Care by Smart Design in the USA Future Of (Read More...)

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