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Welcome, Kevin Corcoran!

May 7, 2019 by Kerry Bodine

Welcome, Kevin Corcoran!

Hot off the heels of my announcement of our new project manager, Jade Mulé, I’m excited to announce our latest addition to the Bodine & Co. team, Kevin Corcoran. As a CX Consultant at Bodine & Co., Kevin will be challenging our clients to look deeply at their numbers, while also allowing the human element (Read More...)

Welcome, Jade Mulé!

April 26, 2019 by Kerry Bodine

Welcome, Jade Mulé!

I’m thrilled to announce the addition of Jade Mulé to the Bodine & Co. team. As our project manager, she’s working both with clients and behind the scenes to streamline our processes and communications — and, of course, create effective, easy, and enjoyable client experiences across all of our speaking and consulting engagements. Previously, Jade spent (Read More...)

Cyber Monday Sale on 2019 Bootcamps

November 26, 2018 by Kerry Bodine

Cyber Monday Sale on 2019 Bootcamps

We hope you’ll join us in one of these fun locations next year for our two-day customer journey mapping bootcamps: January 30 & 31 in San Francisco: Our signature journey mapping bootcamp, which one recent attendee called “an MBA on steroids” May 8 & 9 in Chicago: Our newest workshop on journey mapping and facilitation, (Read More...)

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A New Website And A Whole Lot More!

September 10, 2018 by Kerry Bodine

A New Website And A Whole Lot More!

We’ve spruced things up a bit around here — and the changes include much more than just a fresh coat of paint. Here’s an overview of the new features you’ll find on our site: The State of Journey Managers, 2018: Our latest report is the industry’s first comprehensive research study into the emerging role of (Read More...)

Journey Mapping From Coast To Coast

August 8, 2018 by Kerry Bodine

Journey Mapping From Coast To Coast

Summer’s still in full swing. But our final two journey mapping bootcamps of 2018 are right around the corner. September 12 – 13 in Boston Our signature journey mapping bootcamp is the perfect starting point for those just getting their feet wet, of for those looking for a methodology refresh. Establish a strong foundation in (Read More...)

The Always Up-To-Date Guide To CX Events

June 11, 2018 by Kerry Bodine

The Always Up-To-Date Guide To CX Events

I’m often asked about customer experience conferences: What’s out there? Where am I speaking? Which conferences would I recommend? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. (Read More...)

We’re Pledging 1% For The Planet

April 22, 2018 by Kerry Bodine

We’re Pledging 1% For The Planet

Happy Earth Day! I feel fortunate to have a short daily commute. It greatly reduces not only my stress, but also my daily contributions to the Earth’s greenhouse gasses. However, when I’m not walking to my office, I’m flying around the US—or to some other country around the globe—to meet with a client, deliver a (Read More...)

JOIN US! Journey Mapping Bootcamp On May 16 & 17 In Chicago

March 14, 2018 by Kerry Bodine

JOIN US! Journey Mapping Bootcamp On May 16 & 17 In Chicago

One recent attendee called our journey mapping bootcamp “an MBA on steroids.” On May 16 & 17, join us in the heart of Chicago to find out why. Our signature two-day bootcamp is jam packed with content and exercises that will answer these questions: Why are customer journeys (and journey maps) important? What makes journey (Read More...)

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