How important is customer empathy? Does developing customer empathy across an organization lead to positive business outcomes? What best practices can you leverage in linking customer empathy to business results?
I’m partnering with Alida and the CXPA to find the answers to these questions — and if you’re a customer experience professional, we’d love your perspective.
In appreciation for your time, we’re offering three thank-you’s:
- We’ll send you a copy of the completed report.
- Each complete and valid response will be entered for a chance to win 1 of 250 $10 gift cards.
- And you’ll be entered into a drawing to win 1 of 10 copies of Outside In: The Power of Putting Customers at the Center of Your Business personalized and signed by yours truly.
Please take a few minutes to share your opinions on this important topic.
Thanks in advance!