We’re in the midst of the most momentous and rapid change to human behavior that many of us will ever see. Even as countries around the world look to ease restrictions on citizens’ movement, this transformation will have a lasting impact on both our personal and professional lives for months and years to come.
That means the need to understand your customers’ behaviors, needs, and expectations is greater than ever.
To help you drive critical customer-centric decision-making in your organization, I’m hosting a Virtual Journey Mapping Bootcamp on May 20 & 21, 2020.
Day 1 will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges. The day will be structured around our proven step-by-step methodology for creating effective journey maps. Day 2 will continue to focus on our methodology, exploring how you can drive action with your journey maps.
Your registration includes:
- Two days of interactive lectures
- Exercises focused on your most important customer journeys
- Your biggest journey mapping questions answered
- A workbook with example maps and exercises
- All presentation materials
- Discussions and networking opportunities with other participants
And yes — we’ve adapted every part of our signature two-day IRL Journey Mapping Bootcamp to our new remote-work world, enabling you and your team to gain the mapping skills you need now. Learn more about this virtual bootcamp.
I hope you’ll join me for this essential learning opportunity.