If you haven’t noticed, the field of service design has been picking up steam over the past several years—largely in part, in my opinion, to its natural alignment with helping organizations create better customer experiences. The latest evidence that the discipline is on a roll is that right now you can attend not one, not two, but three service design conferences in as many weeks. Here’s the schedule:
The Service Experience Conference 2017
October 23 & 24 in San Francisco
If you happen to find yourself in my hometown this week, head on over to Adaptive Path’s annual event. (Adaptive Path was an independent experience design firm before being acquired by Capital One.) On the lineup are my service design crush Andy Polaine, local friend and cricket chef Megan Miller, service design pals Jess McMullin and Jamin Hegeman, and my awesome Carnegie Mellon professor Jodi Forlizzi. I’ve spoken at this conference in the past and hope to get back next year.
Service Design Global Conference 2017
November 2 & 3 in Madrid
The original service design conference is back for its 10th annual event. I’ve attended and/or spoken every year since 2010, and I have to say that this is the conference I look forward to most each year. The quality of the people, presentations, and offline conversations never disappoints. This year I’ll be presenting the Service Design Awards on Thursday, November 2 and doing a brief conference wrap up on Friday, November 3.
Service Design Week 2017
November 6 – 9 in Boston
Conference producer IQPC has jumped on the service design bandwagon and is producing its inaugural event this year. My colleague Amelia Sizemore will be facilitating a whirlwind two-and-a-half-hour journey mapping workshop as part of the pre-conference sessions on Monday, November 6. And yours truly will be delivering a keynote on Wednesday, November 8 entitled, “Supporting Service Experiences: Reinventing Organizations with Journeys at the Heart.”
I hope to see you in either Madrid or Boston!