Read More.
Know More.

BLOG

Oval Created with Sketch. Rectangle-path Created with Sketch. Rectangle-path Created with Sketch. Oval Created with Sketch. Oval Created with Sketch. Rectangle-path Created with Sketch. Oval Created with Sketch. Oval Created with Sketch. Rectangle-path Created with Sketch. Rectangle-path Created with Sketch. Oval Created with Sketch.

The Always Up-To-Date Guide To CX Events

June 11, 2018 by Kerry Bodine

The Always Up-To-Date Guide To CX Events

I’m often asked about customer experience conferences: What’s out there? Where am I speaking? Which conferences would I recommend? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. (Read More...)

How To Scale Service Design: Delivery

March 12, 2018 by Kerry Bodine

How To Scale Service Design: Delivery

This is the fourth post in a series about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. The first three posts focused on technology, the ubiquity of contexts in which practitioners are now applying service design, and the discipline’s need for coaching. This final post will (Read More...)

How To Scale Service Design: Coaching

March 9, 2018 by Kerry Bodine

How To Scale Service Design: Coaching

I’ve been writing a series of posts about how to scale service design, based on my closing remarks at the 2017 Service Design Global Conference in Madrid. The first post of the series focused on technology, and the second on the ubiquity of contexts in which practitioners are now applying service design. In this third post, I’ll (Read More...)

How To Scale Service Design: Ubiquity

November 30, 2017 by Kerry Bodine

How To Scale Service Design: Ubiquity

Last week I published the first in a series of four posts on how to scale service design, based on my closing remarks at this year’s Service Design Global Conference in Madrid. The focus of that first post was technology. In today’s post, the second in the series, I’ll talk about ubiquity. “Ubiquity” can mean a lot (Read More...)

Stay Current

  • This field is for validation purposes and should be left unchanged.

How To Scale Service Design: Technology

November 22, 2017 by Kerry Bodine

How To Scale Service Design: Technology

Several weeks ago, I had the honor of delivering the closing remarks at this year’s Service Design Global Conference in Madrid. The theme of the conference this year was “Service Design at Scale”—and over the course of the three days in Madrid, I was inspired by the conference presentations, projects from the Service Design Award (Read More...)

3 Service Design Conferences in 3 Weeks? Wow!

October 23, 2017 by Kerry Bodine

3 Service Design Conferences in 3 Weeks? Wow!

If you haven’t noticed, the field of service design has been picking up steam over the past several years—largely in part, in my opinion, to its natural alignment with helping organizations create better customer experiences. The latest evidence that the discipline is on a roll is that right now you can attend not one, not (Read More...)

Journey Mapping Workshops In Chicago This November

October 15, 2017 by Kerry Bodine

Journey Mapping Workshops In Chicago This November

Want to learn more about journey mapping? We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. If you’re got 2 hours… Join us at CMSWire’s DX summit on November 13. In our two-hour mini workshop, we’ll go over the essential features of journey maps and (Read More...)

Call for Entries! Service Design Award 2017

June 7, 2017 by Kerry Bodine

Call for Entries! Service Design Award 2017

For the past two years, I’ve participated as a member of the jury for the Service Design Award, presented by the Service Design Network. In this role, I’ve gotten to review inspiring design work from around the globe. This year, I’m honored to serve as the head of the jury. Here’s a bit more about (Read More...)

SXSW Voting: Journey Mapping Edition!

August 13, 2015 by Kerry Bodine

SXSW Voting: Journey Mapping Edition!

SXSW voting has now closed. Huge thanks to everyone who voted for our session. *** It’s still seven months away, but I’m already getting excited for SXSW 2016. As you might know, I have a passion for customer journey mapping—and I want to share it in Austin! The team here at Kerry Bodine & Co. (Read More...)

Hello, Austin! Doberman & I Will See You At SXSW 2015

November 6, 2014 by Kerry Bodine

Hello, Austin! Doberman & I Will See You At SXSW 2015

Organizers for the annual SXSW interactive, film, and music festivals recently posted their 2015 programming lineup — and I’m thrilled to announce that I’ll be presenting with my friend and colleague, Lisa Lindström, CEO of the experience design firm Doberman. Our session, How Kids Changed the Way We Design for Adults, will showcase the lessons that Doberman (Read More...)

[gravityform id=11 title=false description=false ajax=true]
  • We’ll Show You How To Make Happy Happen

    • Inspirational ideas to get you thinking
    • Industry insights you can put into action
    • Invitations to our events