What do pirates, waffles, and discos have to do with customer experience? Find out by watching the replay of my keynote!

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I’m super excited to be part of Alida’s Activate Spring Masterclass on May 6 from 1 – 5pm ET. This is your chance to understand how you can quantify the value of customers’ experiences in your business.

Whether you’re launching your organization towards a customer-obsessed future or re-evaluating your current focus, mark your calendar for Alida Activate. The Alida team and I will help you understand how to action on the insights that matter so that you can confidently deliver the ultimate customer experience. You’ll get insights from me and other industry leaders paired with a masterclass series and take-home workbook will give you the tools you need to start improving your customer experiences today.

Walk away with answers to these questions:
• What is customer experience?
• Why does it matter to your organization?
• How can you infuse customer insights into both the design and ongoing management of customer interactions?

Register to join us on May 6. Hope to see you there!