I’m thrilled to announce that I have a new partner in crime: Amelia Sizemore. Amelia and I worked together for several years on the customer experience team at Forrester Research, where we became close friends and terrific collaborators on both research and consulting projects.

Amelia will be working with me to develop several new service offerings. She’ll also be assisting with idea development for my next book—that’s right, another book!—and helping me to provide an even better customer experience to our clients and their customers around the world.

I’m thrilled to be starting this next part of my journey, and I couldn’t wish for anyone better than Amelia to be at my side. We both look forward to making great experiences with you!