Amelia Sizemore is a process person. She knows that how you do things often influences what you do — which is why she has spent years honing methodologies and practices that impact the kinds of experiences you create, and also the way you go about creating them.
Amelia leads projects to build new customer experience frameworks and to help companies develop the tools and mindsets they need to drive customer-centric organizational change. She specializes in the details that lead to successful facilitated workshops, creating settings where clients connect with their customers and unlock invaluable insights and strategic thinking.
Amelia spent four years at Forrester Research, where she became an expert in customer experience maturity assessments, strategy development, personas, and journey mapping, with a specialization in customer experience design and co-creation methodologies. Amelia was one of the creators of Forrester’s methodology for evaluating cross-touchpoint experiences. She also worked with Forrester analysts to develop, research, and write reports focused on customer experience design, strategy, and customer understanding.
Amelia holds a bachelor’s degree in psychology from Swarthmore College, and is a Certified Customer Experience Professional.