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If you’re looking for customer experience or service design inspiration, look no further. We’ve just announced our ten 2020 Service Design Award finalists. (And no, that’s not a typo… Covid through a wrench into our annual awards schedule.)
The Finalists
Commercial Work
- CX Transformation For Hearing Care by Smart Design in the USA
- Future Of Facilitation: Digital Blueprinting On A Global Scale by Xero in Australia
- Alleviating Stress And Frustration During Medicine Switches by Kooks Service Design in The Netherlands
Non-Profit/Public Sector Work
- Working With Children Check For Indigenous Applicants by Today in Australia
- Immigration And Asylum Appeals by Engine in the UK
- Inclusive Digital Services For The Municipality by Koos Service Design in The Netherlands
- Transforming Workers’ Compensation Service Experiences: Moving From Fax To Future Proofed Services by the Workplace Safety And Insurance Board in Canada
- Design In A Crisis: Rescuing The Pay Experience For Federal Government Employees by PWC in Canada
Student Work
- Escuela Sin Fronteras by Catalina Hepp in Chile
- Low Touch: The Future Of Dining Out by Marie Salova in Ireland
The Jury
This was my fifth year serving as the head of the Service Design Awards jury. I want to recognize our jury members from around the world who committed a significant amount of time to reading and assessing each submission, then discussing the merits of the top vote getters in several meetings that inevitably occurred at odd hours of the night for *someone* in the group. But despite the time zone craziness, we always have a great time in our debates (as you can see in the image above).
My gratitude to:
- Florian Vollmer of NCR in Atlanta, Georgia
- Taina Mäkijärvi of Nordea in Helsinki
- Damian Kernahan of Proto Partners in Sydney:
- Margus Klaar of Brand Manual in Stockholm
- Kate Okrasinski of MAKE Studios in Hong Kong
- Luis Alt of Livework in São Paulo
And special thanks to Sonja Jazik from the Service Design Network who coordinates the entire awards program from Germany.
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