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Top 10 Reasons To Enroll In “Customer-Powered Profits”

June 3, 2021 by Kerry Bodine

Top 10 Reasons To Enroll In “Customer-Powered Profits”

If you’re looking to level up your customer experience skills, you need to check out my online course, Customer-Powered Profits: 10 Lessons To Unlock The Potential of Customer Experience. Need a reason to click that link? Here are 10! I make customer experience concepts simple. You won’t find any highfalutin language or academic explanations in (Read More...)

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You Must Invest In Customer Experience

July 31, 2017 by Kerry Bodine

You Must Invest In Customer Experience

Back in May 2014, I wrote a post titled The Connection Between Customer Satisfaction & Stock Price. The American Customer Satisfaction Index (ACSI) had recently made headlines, along with a 13-year financial analysis of the publicly traded companies in the index. Here’s the gist of my post: The ACSI had created a stock portfolio comprising (Read More...)

The Connection Between Customer Satisfaction & Stock Price

May 29, 2014 by Kerry Bodine

The Connection Between Customer Satisfaction & Stock Price

The field of customer experience made headlines a few months back when Bloomberg Businessweek published a story titled, “Proof That It Pays to Be America’s Most-Hated Companies.” The article highlighted an analysis of the 2013 stock market returns for 146 publicly traded companies ranked on the 2013 American Customer Satisfaction Index® (ACSI). “You won’t be (Read More...)

How Customer Experience Impacts Your Bottom Line

Apr. 28, 2014 by Kerry Bodine

How Customer Experience Impacts Your Bottom Line

I recently received a rather depressing phone call. My friend, the head of customer experience at a large manufacturing firm, had been laid off along with the rest of her team. This was upsetting on a personal level, of course. But what we jointly bemoaned was the bigger picture: the fact that so many companies (Read More...)

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