Last week, my colleague Amelia and I joined nearly 400 other customer experience professionals at the annual CXPA Insight Exchange in New Orleans. It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over. The following day, she took the CXPA’s exam to become a certified customer experience professional.
It’s no surprise to me, but I’m thrilled to announce that Amelia passed with flying colors! This is well deserved recognition for Amelia’s expertise in customer-centric culture, organizational adoption and accountability, customer insight and understanding, experience design and innovation, measurement and ROI, and CX strategy.
So the next time you bump into Amelia, either in person or virtually, please join in me in giving her a big high five! And, of course, please reach out if there’s any way that Amelia can help you with your own CX initiatives.
