I hope you’ll join me on Wednesday, October 20 at noon Central time, when I’ll be teaming up with the global procurement and supply chain consultancy Proxima for a fun webinar.

The folks at Proxima share a mindset that’s near and dear to my heart: transformation through customer centricity. So… how exactly does customer centricity apply to the procurement function? You’ll have to join us to find out!

While this webinar will be geared towards procurement professionals, it’s a must-attend event for anyone who works behind the scenes and wants to better connect their work to the customer experience and positive business outcomes. You’ll walk away with an understanding of:

• The elements of successful (and industry disrupting!) customer experiences
• How customer experience leads to business outcomes like increased revenue and cost savings
• Why everyone in an organization is connected to the customer — even if they never speak directly to customers
• What you can do every single day to improve your organization’s customer experience

Register and join us on October 20!