Customer Experience Transformation & Inspiration
EXCEptional experiences.
Real business results.
All of our services — from large consulting projects to keynotes and bespoke coaching engagements — are laser focused on the intersection of what’s good for your customers, what’s good for your employees, and what’s good for your business. This intersection is so much of a focus for us that we’ve even given it a name: The Experience Sweet Spot.
Transformation
Exceptional experiences have the power to transform organizations — and entire industries. No matter where you are on your transformation journey, Bodine & Co. can help skyrocket your organization to the next level.
Customer & Employee Journeys
The journey is the fundamental platform for all transformation — and we’ve spent the past decade building deep expertise in how to move organizations forward with a journey-focused approach to customer and employee experiences.
Consulting: We offer journey mapping to help you diagnose and reimagine your experiences — and journey management services for ongoing experience planning and measurement.
Training: Our instructor-led training gives you and your teams a hard-hitting, practical primer on journey mapping that you can quickly put into action. And our Journey Mapping Master Class & Toolkit is the only online solution to combine the expert instruction, step-by-step guidance, and ready-to-use tools you need to create effective journey maps.
Design Thinking
Whether you call it design thinking, human-centered design, or service design, a human-centered problem-solving process is key to creating innovative solutions for both your customers and your employees.
Our in-person and virtual instructor-led training gives your teams the knowledge and skills they need to innovate products, services, spaces, and experiences — all within the context of a real-world project that creates value for your organization.
Customer Centricity
Exceptional customer experiences are built from within — and require new ways of thinking and working across your organization. And making those new ways of thinking and working stick requires buy-in and enthusiasm from executives, managers, and individual contributors alike.
Our customer centricity programs empower your leaders and teams to define and foster an innovative, customer-centric culture that propels your organization forward.
Custom Research & White Papers
Our bespoke research projects address a multitude of business questions. From survey design to in-depth interviews, our research and analysis have informed customer experience strategies, illuminated internal business requirements, and supported marketing campaigns.
We’re trusted by some of the world’s leading experience technology companies to turn those same custom research findings into white papers that support their product marketing plans.
Training
Our in-person and virtual instructor-led training delivers hard-hitting content, engaging exercises, and ready-to-use tools for mastering essential experience strategies and their practical applications.
Want a bit more flexibility? Our online experience training programs fit into any schedule or time zone. Get expert instruction from experience pioneer Kerry Bodine. Anytime, anywhere.
Coaching
Looking for guidance on a current experience roadblock or important business decision? Looking for a trusted and regular sounding board for the challenges you encounter on a day-to-day basis?
Our coaching offerings for individuals and teams will help you deepen your skills, grow your existing experience practice, and navigate the organizational complexities inherent in building top-tier experiences.
Inspiration
Author and customer experience pioneer Kerry Bodine ignites meaningful conversations about innovative experiences — and delivers audiences the frameworks required for rethinking their customer and employee relationships.
Keynotes
Whether you’re planning an industry-wide conference, large employee event, or an intimate stakeholder meeting, Kerry’s keynotes will inspire your audience to think and work in more innovative ways. Your attendees will leave with an elevated mindset and tactical steps for creating customer or employee experiences that deliver real results.
Webinars
Kerry’s webinars give your prospects what they want most: valuable insights. Attendees will leave with a framework for understanding where your products or services fit within their own customer experience strategy, creating a pipeline of white-hot leads.
Her webinars draw record-breaking crowds, create deep engagement, and max out your product marketing ROI.
Executive Events
Virtual happy hours and in-person dinners provide an opportunity to deepen your relationships with high-value clients, sales leads, board members, or other VIP guests over an evening of networking and guided conversation. Kerry positions your offerings and key messages in a way that artfully — yet casually — demonstrates their value to the evening’s audience.
