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Virtual Journey Mapping Bootcamp: August 4 & 5

July 6, 2020 by Kerry Bodine

Virtual Journey Mapping Bootcamp: August 4 & 5

In-person training won’t be back for a while… But the need to understand your customers’ behaviors, needs, and expectations remains. To help you drive critical customer-centric decision-making in your organization, I’m hosting a Virtual Journey Mapping Bootcamp on August 4 & 5, 2020.  Day 1 will help you build a solid understanding of the journey (Read More...)

Virtual Journey Mapping Bootcamp: May 20 & 21

Apr. 19, 2020 by Kerry Bodine

Virtual Journey Mapping Bootcamp: May 20 & 21

We’re in the midst of the most momentous and rapid change to human behavior that many of us will ever see. Even as countries around the world look to ease restrictions on citizens’ movement, this transformation will have a lasting impact on both our personal and professional lives for months and years to come. That (Read More...)

Webinar: 3 Proven Ways To Master The Customer Journey

Jan. 9, 2020 by Kerry Bodine

Webinar: 3 Proven Ways To Master The Customer Journey

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every (Read More...)

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Introducing The Journey Mapping Master Toolkit

Dec. 9, 2019 by Kerry Bodine

Introducing The Journey Mapping Master Toolkit

I’m thrilled to announce the launch of our Journey Mapping Master Toolkit — the industry’s only solution to combine the expert guidance and ready-to-use tools that you need to create effective maps.  I’ve downloaded nearly every detail that’s in my head related to how to run a journey mapping project, including the exact tools and templates that Bodine & (Read More...)

Cyber Monday Sale on 2019 Bootcamps

Nov. 26, 2018 by Kerry Bodine

Cyber Monday Sale on 2019 Bootcamps

We hope you’ll join us in one of these fun locations next year for our two-day customer journey mapping bootcamps: January 30 & 31 in San Francisco: Our signature journey mapping bootcamp, which one recent attendee called “an MBA on steroids” May 8 & 9 in Chicago: Our newest workshop on journey mapping and facilitation, (Read More...)

A New Website And A Whole Lot More!

Sep. 10, 2018 by Kerry Bodine

A New Website And A Whole Lot More!

We’ve spruced things up a bit around here — and the changes include much more than just a fresh coat of paint. Here’s an overview of the new features you’ll find on our site: The State of Journey Managers, 2018: Our latest report is the industry’s first comprehensive research study into the emerging role of (Read More...)

Journey Mapping From Coast To Coast

Aug. 8, 2018 by Kerry Bodine

Journey Mapping From Coast To Coast

Summer’s still in full swing. But our final two journey mapping bootcamps of 2018 are right around the corner. September 12 – 13 in Boston Our signature journey mapping bootcamp is the perfect starting point for those just getting their feet wet, of for those looking for a methodology refresh. Establish a strong foundation in (Read More...)

The Always Up-To-Date Guide To CX Events

June 11, 2018 by Kerry Bodine

The Always Up-To-Date Guide To CX Events

I’m often asked about customer experience conferences: What’s out there? Where am I speaking? Which conferences would I recommend? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. (Read More...)

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