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FREE eBook: The 2021 CX Outlook

Jan. 27, 2021 by Kerry Bodine

FREE eBook: The 2021 CX Outlook

Never in my life have I witnessed so many people collectively anticipate the turn of a calendar page. Yet many of the challenges from 2020 still remain. And, at least here in the United States, we’ve ushered in the new year with political turmoil that almost guarantees the year ahead will give 2020 a run (Read More...)

Top 10 Customer Experience Posts of 2020

Dec. 30, 2020 by Kerry Bodine

Top 10 Customer Experience Posts of 2020

It’s been… a year. And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. content that CX professionals leaned on most during this trying time. Because as it turns out, customer experience is even more important during a pandemic than it ever (Read More...)

How Can You Make The World A Little More Beautiful?

June 1, 2020 by Kerry Bodine

How Can You Make The World A Little More Beautiful?

This post is in honor of Service Design Day — and everyone who’s sick, grieving, or just struggling to make sense of the world right now. *** While walking across the Millennium Bridge in London a few years ago, I noticed a group of people standing around and looking down curiously at a man who (Read More...)

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