Exceptional experiences drive business results.
Kerry Bodine wrote the book on customer experience. Literally. Hailed by top business leaders as a must-have resource for companies looking to differentiate in today’s hyper-competitive market, Outside In provides a critical look into the impact, future, and key disciplines of customer experience.
Online Training to Advance Your Skills
Our online customer experience training programs give you and your team the knowledge, tools, and templates to create customer and employee experiences that deliver impactful business results. Pair your online training with individual or team coaching to maximize your training investment.
Consulting & Training to Transform Your Organization
Through our tailored consulting and training engagements, we help the world’s most complex organizations and technology vendors achieve the business outcomes executives care about most — loyalty, growth, efficiency, and cost savings. All with a focus on creating exceptional experiences.
Events to Inspire Your Target Audience
Invigorate your audience with proof that exceptional experiences transform organizations — and entire industries. Kerry Bodine connects with your event attendees through engaging storytelling and testing insights, inspiring them to envision a bold future and put essential experience strategies into practice.
Featured Clients
Learn how we can help your organization.
Not only did Kerry Bodine write the definitive book on customer experience, she’s been advising Fortune 500 leaders on how to create customer loyalty and boost the bottom line for nearly two decades.
Kerry brings a deep background in human-centered design, technology, marketing, and industry analysis to organizations that recognize employee- and customer-centricity as key to their success.
She founded Bodine & Co. in 2014 to help these organizations co-create innovative products, services, and experiences that will define their future.
