Our training courses give you the language and tools to understand and facilitate
customer journey mapping in your organization.
An understanding of our 10 step process for creating journey maps
Guidelines for how to select the right personas and journeys
Tools and templates for conducting your own journey mapping workshops
Inspiration and confidence to jumpstart your journey mapping efforts
Fantastic experience and learning opportunity! No team does this better with real-life experiences.
All the tools and knowledge provided can be applied to our business in a multitude of ways, which makes the program a great value. I feel I’m going home with truckload of new ways to re-invest into our organization!
Very eye-opening and inspiring. I left feeling more confident in the takeaways of journey mapping—and how to evangelize the value in a huge organization.
I participated in Kerry Bodine & Co.’s workshop and found it takes process mapping to another level. The customer focus is extremely valuable! I recommend this workshop to anyone trying to improve processes with customer impact.
This needs to be part of our marketing DNA.
I had a great time in not just learning, but “doing” and actively discussing among the teams. The workshop provided a robust and detailed method to get to better journey maps.
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