Let’s Talk About Happy

Kerry will partner with you to create an engaging and dynamic conversation with your team or audience. Her presentations share her latest thinking on hot customer experience topics and provide tangible takeaways for immediate action.

Let’s Talk About...

Business Value of CX

Why has customer experience become a top strategic imperative for today’s leading executives and brands?

Brand Promises

How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?

CX Innovation

What new ways of thinking and working will help you intentionally create the experiences your customers truly want and need?

Data-Driven Experiences

How can you combine the right types of data—at the right time—to deliver remarkable customer experiences?

Journey Mapping

How can you visualize your customers’ pain points—and create empathy to drive organizational alignment?

CX Trends

How will changes in technology and human behavior redefine your customers’ expectations for your brand?

The Future of CX

How will brands’ relationships with consumers change over the next decade—and what can you do now to prepare?

B2C CX

What trends can business-to-consumer companies leverage to increase customer engagement and loyalty?

B2B CX

What are the unique challenges that business-to-business companies face when improving the customer experience?

Who Benefits

Agencies

Bring Kerry in as an outside voice to reinforce the importance or experience design in your next client meeting or workshop.

Brands

Kerry will inspire and educate employees and executives at your next management meeting, company offsite, or training session.

Tech Vendors

Invite Kerry to create a tailored customer experience message for your next user conference, customer advisory board, or webinar.

Associations

At your next annual meeting, let Kerry inspire and guide your members towards the path to customer experience transformation.

Kerry is a dynamic speaker who exhibits a clear understanding of the CX domain with real-world examples that reinforce her narrative. She works methodically to understand audience characteristics to make her presentations address the needs of both senior-level and international attendees. I hired Kerry to present on the main stage and at smaller, private speaking events—each of which has resulted in great audience feedback and results.

Keith Pearce,

Vice President, Product Marketing, Service Cloud — SALESFORCE

Globally Relevant

Understanding the customer experience is of vital importance wherever your business is. Kerry speaks with audiences around the world about how they leverage customer-centered practices and perspectives to gain competitive edge.

Kerry has given over 100 talks in more than 50 cities in 19 countries on 5 continents