Business Value of CX
Why has customer experience become a top strategic imperative for today’s leading executives and brands?
How can your CX deliver on the explicit and implicit expectations set by your brand and marketing communications?
What new ways of thinking and working will help you intentionally create the experiences your customers truly want and need?
How can you combine the right types of data—at the right time—to deliver remarkable customer experiences?
How can you visualize your customers’ pain points—and create empathy to drive organizational alignment?
How will changes in technology and human behavior redefine your customers’ expectations for your brand?
The Future of CX
How will brands’ relationships with consumers change over the next decade—and what can you do now to prepare?
What trends can business-to-consumer companies leverage to increase customer engagement and loyalty?
What are the unique challenges that business-to-business companies face when improving the customer experience?
Bring Kerry in as an outside voice to reinforce the importance or experience design in your next client meeting or workshop.
Kerry will inspire and educate your executives, employees, or franchisees at your next management meeting, company offsite, or training session.
Invite Kerry to create a tailored customer experience message for your next user conference, customer advisory board, or webinar.
At your next annual meeting, let Kerry inspire and guide your members towards the path to customer experience transformation.
Kerry is a dynamic speaker who exhibits a clear understanding of the CX domain with real-world examples that reinforce her narrative. She works methodically to understand audience characteristics to make her presentations address the needs of both senior-level and international attendees. I hired Kerry to present on the main stage and at smaller, private speaking events—each of which has resulted in great audience feedback and results.
Understanding the customer experience is of vital importance wherever your business is. Kerry speaks with audiences around the world about how they leverage customer-centered practices and perspectives to gain competitive edge.
Kerry has given over 100 talks in more than 50 cities in 19 countries on 5 continents