Master the Customer Journey
Jumpstart Journey Mapping Workshops
Jumpstart Journey Mapping Workshops
Our two-day jumpstart workshop is designed to give you the language and tools to understand and facilitate customer journey mapping in your organization. Whether you're just getting started with journey mapping or looking for a methodology refresh, you'll get to ask all your burning questions, hear best practices, and swap tips with other customer experience practitioners. We offer our jumpstart workshop as an open-enrollment course—and can also coordinate a private workshop for your organization.
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All the tools and knowledge provided can be applied to our business in a multitude of ways, which makes the program a great value. I feel I’m going home with truckload of new ways to re-invest into our organization!
Bespoke Journey Mapping Workshops
Bespoke Journey Mapping Workshops
Your unique business challenges deserve special attention. We tailor our hallmark two-day Customer Journey Mapping Workshop to focus on real situations facing your organization. Not only do you come out with deliverables that assist you in diagnosing and addressing these challenges, but your team will be equipped in the language and tools to conduct additional customer journey mapping.
Working with Kerry Bodine & Co. transformed our product design approach to put the customer at the center of our decision-making process. It not only changed our products, it’s changed our business. Kerry’s smarts and coaching style empowered us to make meaningful change much more quickly than we could have without her.