You Can Make Happy Happen

Remarkable customer experiences can’t be outsourced. They must be built from within. That’s why we see ourselves as coaches—not as traditional business consultants—who unlock your team’s potential.

Master the Customer Journey

Jumpstart Journey Mapping Workshops

Jumpstart Journey Mapping Workshops

Our two-day jumpstart workshop is designed to give you the language and tools to understand and facilitate customer journey mapping in your organization. Whether you're just getting started with journey mapping or looking for a methodology refresh, you'll get to ask all your burning questions, hear best practices, and swap tips with other customer experience practitioners. We offer our jumpstart workshop as an open-enrollment course—and can also coordinate a private workshop for your organization.

Takeaways

An understanding of how to create journey maps with your team—and with customers

Guidelines on how to select the right personas and journeys for your journey mapping efforts

A personalized, prioritized action plan of initiatives for your team to tackle after the workshop

Tools and templates to jumpstart journey mapping efforts within your organization

Join Us

SOLD OUT! Customer Journey Mapping Workshop

Sept. 26 – 27, 2017 — Boston

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Customer Journey Mapping Workshop

Nov. 15 – 16, 2017 — Chicago

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All the tools and knowledge provided can be applied to our business in a multitude of ways, which makes the program a great value. I feel I’m going home with truckload of new ways to re-invest into our organization!

Beth Johnson,

Marketing Manager, EPB

Bespoke Journey Mapping Workshops

Bespoke Journey Mapping Workshops

Your unique business challenges deserve special attention. We tailor our hallmark two-day Customer Journey Mapping Workshop to focus on real situations facing your organization. Not only do you come out with deliverables that assist you in diagnosing and addressing these challenges, but your team will be equipped in the language and tools to conduct additional customer journey mapping.

Takeaways

A set of journey maps validated by your customers

A thorough readout that captures the most salient insights and opportunities

Inspiration and confidence to jumpstart more customer-centric decision making

Working with Kerry Bodine & Co. transformed our product design approach to put the customer at the center of our decision-making process. It not only changed our products, it’s changed our business. Kerry’s smarts and coaching style empowered us to make meaningful change much more quickly than we could have without her.

Mike Dyer,

CEO — THE DAILY BEAST

Journey Mapping Coaching

Journey Mapping Coaching

For those times that you want an outside perspective, expert facilitator, or just more brains to generate ideas, we offer a range of ongoing services.

60-Minute Calls

Are you looking for feedback on your customer journey map? Want to get advice on a specific customer experience project or problem? Sign up for a one-hour call (or a series of calls), and we'll tackle your questions.

On-Site Advisory Days

Have more to cover than a phone call will allow? A full-day onsite meeting will allow us to dig deep into your most pressing customer experience issues and questions.

Quarterly Coaching

Looking for a trusted sounding board for some of the challenges you face on a day-to-day basis? Sign up for a quarter—or an entire year—of ongoing guidance, support, and targeted customer experience advice.

Having Kerry Bodine as a CX coach is the best decision you’ll ever make. Her expertise and counsel in journey mapping, human-centered design, and CX strategy made her a valued partner in my CX leadership roles at AbbVie and Dow Corning. Having Kerry at your side is like having a CX sparring partner. She’ll meet you at your level (wherever that is!), go back and forth with you, and help you hone your ideas from theories into workable solutions.

Carol Pudnos,

Head of Global Patient Experience — ABBVIE