I work to bring tiny moments of joy into people’s lives.
The 15 minutes spent haggling over a product return. The 45 minutes spent arguing about your wireless bill. The hours spent deciphering your medical coverage. These are the symptoms of today’s unhealthy business environment. And they can be cured.
I work with executives at some of the world’s largest companies, inspiring them to create more customer-centric organizations and igniting projects that will fundamentally change the way they do business.
But the people that I really help will never even know of my involvement, and my impact on their lives is nearly invisible. I work to remove the stress, uncertainty, and frustration in your business interactions — so that your customers have more time back in their lives for the things that matter most.