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Kerry makes customer experience and design thinking relevant and actionable for audiences across the globe.
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With more than a decade of hands-on experience, Outside In co-author Kerry Bodine and her team bring a smart, fun approach to the most vexing challenges that organizations face today: knowing who their customers are and how to meet their needs.
The eye-opener gives you a comprehensive, need-to-know look at how smart companies achieve sustainable success in dealing with customers. Hint: It involves the entire organization, not just those on the ‘front lines.’ The GPS-like guidance provided here is invaluable.
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Kerry has given over 100 talks in more than 50 cities in 19 countries on 5 continents.