Online Customer Experience Training
Expert training that fits your life
Our online training programs give experience professionals the knowledge and tools to succeed — with flexibility that fits into any schedule or time zone. Get expert instruction from thought leader and customer experience pioneer Kerry Bodine. Anytime, anywhere.
Customer-Powered Profits
3+ Hours of
Video Instruction
Your Own
Real-World Project
This course guides you through the completion of a customer experience improvement project that tackles your specific business challenges. Each module’s exercises build on one another, empowering you to complete a real-world customer experience project and apply your learnings to your day-to-day activities.
Whoever Your
Customer Is!
This course benefits those who want to create more effective experiences for shoppers, members, patients, students, citizens, or whoever your customer is. Looking to improve the employee experience? Customer-Powered Profits will help you create improved experience for these internal customers, too.
Journey Mapping Master Class & Toolkit
4+ hours
of Content
This program provides all of the key elements of our proprietary methodology — and the background of why we do what we do. You’ll have the knowledge you need to confidently conduct your journey mapping project and communicate your work to stakeholders.
Step-by-step
Guidance
From prioritizing journeys to developing your maps, our training program explains exactly what to do at each step of the journey mapping process, removing the guesswork from your own journey mapping initiatives.
Dozens of Tools
& Templates
Sophisticated, effortless, and ready-to-use spreadsheets, guides, and slide decks enable you to sidestep process inefficiencies and reduce your mapping time and costs.
