Keynotes
Kerry Bodine brings powerful conversations to groups of all sizes — sparking meaningful dialogue and new ways of thinking.
Inspire Your Audience.
IGNITE CHANGE.
Unlock transformative insights with captivating keynotes that blend storytelling, data, and a healthy dash of humor. Your audience will leave with an elevated mindset and practical steps for driving success.
Why WORK WITH Kerry?
Kerry Bodine co-authored Outside In, the definitive book on customer experience. She has inspired audiences around the world with her engaging speaking style and frameworks for rethinking customer experiences.
The events she speaks at range from large conferences with global audiences to more intimate conversations with organizations and executives.
Tailored to
Your Audience
Kerry tailors her talks to each audience and setting, conducting custom research and crafting presentations that include both evergreen concepts and the latest trends — all to ensure that your event is relevant and inspiring.
Actionable
Takeaways
Kerry moves beyond the topical, sharing best practices and case studies that help your audience realize how the theories of great customer and employee experiences can be translated into practical steps forward.
Globally
Relevant
With hundreds of keynotes in dozens of countries spanning 5 continents under her belt, Kerry brings a global dimension and understanding to how experience strategies apply across different cultures.
Areas of Expertise
Kerry Bodine customizes her keynotes to connect with the unique business context and challenges of each audience. Choose from these conversation starters — or propose another topic that supports your event and business objectives.
DESIGNING FOR AI
Traditional human-centered design methods produce AI concepts that are high-risk, impractical, and/or simply outside of today’s AI capabilities. Learn to apply a new, powerful combination of research-driven methodologies for de-risking your AI-driven experiences.
LEADERSHIP IN THE AGE OF AI
AI presents potential risks and ethical considerations for customers, employees, and the greater world. We need a new type of leadership for the Age of AI — one that’s adaptive, experimental, and ecosystem-minded — to ensure that the power and benefits of AI reach all.
LONG-TERM THINKING
Every business faces short-term pressures and objectives. Discover how to balance those needs with long-term thinking approaches to drive sustainable growth and protect your organization from disruptions in an increasingly competitive landscape.
DATA-DRIVEN EXPERIENCES
Accurate and unbiased data sets are a critical driver of experience design in the Age of AI. Discover how to combine the right quantitative and qualitative data — at the right times — to deliver remarkable customer and employee experiences.
INNOVATION & DESIGN THINKING
Experienced innovations drive profits and build loyalty. And everyone in your organization, no matter their role, can leverage design thinking to better serve their customers — whether those are internal or external to your organization.
THE BUSINESS VALUE OF CX
Customer experience has become a top strategic imperative for today’s leading brands. Learn what customers expect today — and which levers will unlock loyalty, growth, profits, and cost savings for your organization.
CUSTOMER & EMPLOYEE JOURNEYS
Journey maps highlight the pain points and opportunities in your end-to-end experience — but the journey framework is also the most effective framework for ongoing experience measurement and management. Unlock the power of journeys to drive business success.
SUPERHUMAN ORGANIZATIONS
Everyone in your organization has a superpower. The trick is identifying these powers in individuals — and combining them in ways that create superhuman teams. Learn from organizations who succeed by tapping into the intelligence and creativity of their workforce.
BRAND PROMISES
Implicit and explicit brand promises set your customers’ expectations for what it will be like to do business with you. But there’s often a gulf between those making brand promises — and those who must keep them. Learn how to drive greater alignment to improve your CX.
Featured Clients
what you can expect
Planning an event is both an incredible opportunity and an enormous undertaking. Kerry crafts her speaking engagements to deliver a pitch-perfect keynote for your audience — and a smooth planning process for your team. In other words, we’ll make sure that you have a great experience working with us!
Before Your Event
- Your team will brief Kerry to ensure she understands your business, your offerings, your event, and your audience inside and out.
- Kerry will collaborate closely with you to ensure her keynote resonates with your key event themes and business objectives.
- We’ll provide all the assets you need to promote Kerry’s keynote at your event.
- If desired, Kerry will leverage her blog and social network to drive additional visibility for your event amongst her followers.
- Whether your event is online or in-person, we’ll conduct a dedicated tech check to ensure that everything’s buttoned up for the big day.
During Your Event
- Wow your audience with Kerry’s powerful messages and engaging delivery style.
- Have Kerry participate in a book signing, VIP lunch, or separate Q&A session — all included in her day rate for speaking events.
- If desired, add on a workshop to give your attendees hands-on practice with the experience strategies covered in the keynote.
After Your Event
- Posting about the event on social media? Kerry will continue the conversation by engaging with event attendees.
- If desired, she’ll write a blog post answering questions from attendees for you to include in follow-up communications.
