The most cost-effective path to customer journey maps has arrivedLearn more
Our 10-module online course introduces you and your employees to the core concepts and practical skills they need to become more customer focused — no matter what their job function is.
With this training course, customer experience professionals will gain the skills they need to lead CX improvement initiatives. And everyone in your organization — from frontline staff to behind-the-scenes employees — will discover the role they play in delivering an exceptional and profitable experience. Yes, this program is for everyone!
The first module will be available on April 8, and all modules will be available by May 27. Purchase the course now to get access to all 10 modules through the end of May 2021.
Them watch them at a pace that’s right for you. Absorb the ideas, engage in internal discussions about the importance and applicability of the concepts, and incorporate new ways of thinking and working into your daily activities.
Join regularly scheduled calls with Kerry and fellow course participants from other organizations. These valuable calls enable you to share your progress, ask questions, get feedback on your work, and learn from others.
Each module includes a practical homework assignment so that you can apply what you’ve learned. Each assignment will build on the previous one — giving you the opportunity to put the concepts in this course to work on a real-life customer experience improvement project.
Ensure that you’re making progress and staying on track with our open-ended assessments. This isn’t about checking a box to get a perfect test score — but making sure that you can articulate the key messages (like the value of customer experience) to others in your organization.
We don’t want the learning to stop with you. That’s why we’re equipping you and your management team to have productive discussions on the role of customer experience within your department and across all the functions in your organization.
Along with your homework assignments, we provide frameworks, guides, tools, and worksheets that you can leverage to improve your customer experience long after the course is over.