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Customer experiences are becoming more complex, even as customers’ expectations for simple, seamless service are increasing. But delivering a truly exceptional customer experience requires cooperation across many functions of your organization.
Our signature online course, Customer-Powered Profits: 10 Lessons to Unlock the Power of Customer Experience, will give your employees easy access to the core CX concepts and practical skills they need to become more customer focused — no matter what their job function is.
Our 10-module online course will advance your organization’s focus on customer experience and bring a more customer-centric approach to both customer-facing and behind-the-scenes work.
Each training module will span a month-long period to provide sufficient time for participants to absorb the ideas, engage in internal discussions about the importance and applicability of the concepts, and incorporate new ways of thinking and working into their daily activities. Each module combines video training, assessments, practical homework assignments, and designated support from the Bodine & Co. team.
To kick off the program, Kerry will meet with your executive team to lead a constructive and inspirational session that presents customer experience best practices and connects them to key business metrics. This conversation paves the way for a successful engagement by ensuring that your executive team is aligned with the rationale and value of the initiative and ready to support your employees during this process.
Once a month, managers have the opportunity to attend a live call with our team to discuss the training content and prepare them to engage with employees on the key concepts.
They will also receive:
Each month, both customer-facing and back-office employees enrolled in the course will receive one video, that introduces key concepts and explains how they can be applied in their day-to-day work.
Afterward, they’ll receive: