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Two More Opportunities to Journey Map In Your Pajamas!

Aug. 21, 2020 by Kerry Bodine

Two More Opportunities to Journey Map In Your Pajamas!

In-person training won’t be back for a while… But the need to understand your customers’ behaviors, needs, and expectations remains as important as ever. To help you drive critical customer-centric decision-making in your organization, I’m hosting two more Virtual Journey Mapping Bootcamps in 2020: October 7 & 8  December 8 & 9 Day 1 will (Read More...)

Webinar: From Journey Mapping To Journey Management

Aug. 1, 2020 by Kerry Bodine

Webinar: From Journey Mapping To Journey Management

Join me on Wednesday, August 12 at 1:00pm ET for a webinar with the Toronto Customer Experience Professionals Association. It’s FREE for CXPA members and CAD$65 for everyone else. Webinar overview Journey mapping has reached fever pitch in the customer experience world. But an organization’s mapping efforts are only effective if the resulting maps drive (Read More...)

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Changing Passwords Sucks! 5 Tips To Make It Better

July 20, 2020 by Kerry Bodine

Changing Passwords Sucks! 5 Tips To Make It Better

This past weekend I tackled a long overdue task: Changing all of my old and not-so-secure passwords. (What can I say… These are exciting times.) Even though change password functionality has been around since the dawn of the Web and is a cornerstone of account security, I was shocked at just how many sites made (Read More...)

Virtual Journey Mapping Bootcamp: August 4 & 5

July 6, 2020 by Kerry Bodine

Virtual Journey Mapping Bootcamp: August 4 & 5

In-person training won’t be back for a while… But the need to understand your customers’ behaviors, needs, and expectations remains. To help you drive critical customer-centric decision-making in your organization, I’m hosting a Virtual Journey Mapping Bootcamp on August 4 & 5, 2020.  Day 1 will help you build a solid understanding of the journey (Read More...)

How Can You Make The World A Little More Beautiful?

June 1, 2020 by Kerry Bodine

How Can You Make The World A Little More Beautiful?

This post is in honor of Service Design Day — and everyone who’s sick, grieving, or just struggling to make sense of the world right now. *** While walking across the Millennium Bridge in London a few years ago, I noticed a group of people standing around and looking down curiously at a man who (Read More...)

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