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FREE eBook: The 2021 CX Outlook

Jan. 27, 2021 by Kerry Bodine

FREE eBook: The 2021 CX Outlook

Never in my life have I witnessed so many people collectively anticipate the turn of a calendar page. Yet many of the challenges from 2020 still remain. And, at least here in the United States, we’ve ushered in the new year with political turmoil that almost guarantees the year ahead will give 2020 a run (Read More...)

A Belated Thank You To Tony Hsieh

Jan. 23, 2021 by Kerry Bodine

A Belated Thank You To Tony Hsieh

Amazon tells me that I last purchased Tony Hsieh’s book Delivering Happiness on August 26, 2010. The timing was fortuitous. I had recently moved back to San Francisco and, after a less-than-fulfilling detour into the world of marketing and advertising, was doing some soul searching about my next career move. I also had a trip (Read More...)

Love Your Employees As Much As You Love Your Customers

Jan. 18, 2021 by Kerry Bodine

Love Your Employees As Much As You Love Your Customers

While my co-author Harley and I were prepping Outside In for publication back in the spring of 2012, I learned about the strange practice of soliciting “blurbs,” those pithy words of praise on a book’s back cover that tout the messages inside. There’s even a verb associated with this process — as in, “Would you consider (Read More...)

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Top 10 Customer Experience Posts of 2020

Dec. 30, 2020 by Kerry Bodine

Top 10 Customer Experience Posts of 2020

It’s been… a year. And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. content that CX professionals leaned on most during this trying time. Because as it turns out, customer experience is even more important during a pandemic than it ever (Read More...)

Cyber Monday Sale: 4 Offers To Make The Most Of 2021

Nov. 30, 2020 by Kerry Bodine

Cyber Monday Sale: 4 Offers To Make The Most Of 2021

2020 has been a year… And we’re crossing every finger that 2021 is going to be brighter and better. We want to help you make that happen with four offers to bolster your customer experience efforts over the upcoming year. Now through Friday, December 4: Save $500 on our Journey Mapping Master Toolkit, the industry’s (Read More...)

Two More Opportunities to Journey Map In Your Pajamas!

Aug. 21, 2020 by Kerry Bodine

Two More Opportunities to Journey Map In Your Pajamas!

In-person training won’t be back for a while… But the need to understand your customers’ behaviors, needs, and expectations remains as important as ever. To help you drive critical customer-centric decision-making in your organization, I’m hosting two more Virtual Journey Mapping Bootcamps in 2020: October 7 & 8  December 8 & 9 Day 1 will (Read More...)

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