Online Customer Experience Training
Customer experience training
that fits your life
Our online training programs give experience professionals the knowledge and tools to succeed — with flexibility that fits into any schedule or time zone. Get expert instruction from customer experience pioneer and industry expert Kerry Bodine. Anytime, anywhere.
Customer-Powered Profits
Get trained and deliver results with the only online customer experience training program that guides you through a real-world experience improvement project.
3+ hours of
video instruction
We guide you through essential customer experience concepts and their practical applications. With three years of access, you can set your own pace and re-watch the videos as often as you like.
Your own real-
world project
Each of the 10 course modules builds on the previous one, empowering you to complete an experience improvement project that drives high-impact results for your organization.
Whomever your
customer is!
We designed this course for B2C, B2B, and B2B2C organizations. For those who call their customers shoppers, members, patients, students, or citizens. And for those with internal customers, too.
Journey Mapping Master Class & Toolkit
The only online training program to combine the expert instruction, proven step-by-step process, and ready-to-use tools you need to create effective journey maps.
4+ hours
of Content
Get all of the key elements of Bodine & Co.’s proprietary mapping methodology — and the background of why we do what we do. You’ll build the knowledge ad skills to confidently conduct your own journey mapping projects.
Step-by-step
Guidance
From prioritizing your most important journeys to determining what information to include on your maps, we explain exactly what to do at each step of the process, removing the guesswork from your mapping initiatives.
Dozens of Tools
& Templates
Sophisticated and ready-to-use documents, spreadsheets, guides, and presentation slide decks enable you to sidestep process inefficiencies and reduce your mapping time and costs. No special design skills or software required!
