I’m often asked about customer experience conferences: What’s out there? Where am I speaking? Which conferences would I recommend?
I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. I’ve organized the events based on the types of organizations hosting them: professional associations, event producers, tech & service providers, media companies, and analyst firms. And, as the title of this post implies, I’ll be keeping this list up to date on a rolling basis.
Am I missing an upcoming event? Please let me know!
Service Design Network Conference
October 27 – 28, 2016
IXDA Interaction 17
February 4 – 8, 2017
New York City
CXPA Insight Exchange
May 16 – 17, 2017