As our project manager, she’s working both with clients and behind the scenes to streamline our processes and communications — and, of course, create effective, easy, and enjoyable client experiences across all of our speaking and consulting engagements.
Previously, Jade spent seven years at Cydcor, a global leader in outsourced sales and marketing, as a business process analyst and IT project manager. She quickly became an expert in identifying and streamlining workflows, improving efficiencies and solving complex business problems with systems integrations. She managed multiple projects that implemented these process improvements — and, as a result, increased revenue and reduced field related expenses.
Jade’s passion for delighting customers dates back to her high school years, when she worked at Blockbuster Video. She was famous for her customer service and would often have a line of customers waiting to talk with her, even when other employees were available.
Jade holds an MBA in IT project management from Cal Lutheran University. She also received a bachelor’s degree in business administration and marketing from California State University, Northridge.
Please help me welcome Jade!