Online CX training: Invest in your people and your business.Learn More
Now more than ever, it’s critical to understand your customers’ changing needs and expectations.
This virtual bootcamp delivers a hard-hitting, practical primer on journey mapping that you can immediately put into action for your organization. A combination of rigor and fun allows room for personalized discussions and activities, so you can get actionable insights from these immersive two days.
Our two-day Virtual Journey Mapping Bootcamp dives deep into the knowledge and skills needed to understand — and act on — your customers’ rapidly changing needs and expectations.
This workshop delivers:
Day 1 will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges. The day will be structured around the importance of the customer journey and the first three steps of our proven step-by-step methodology for creating effective journey maps:
Day 2 will continue to focus on our proven methodology, exploring how you can drive action with your journey maps:
We’ve adapted every part of our signature two-day IRL Journey Mapping Bootcamp to our new remote-work world — enabling you and your team to gain the mapping skills you need now.
We’ll send all the connection instructions several days prior to the bootcamp. You’ll connect with Kerry Bodine and fellow attendees for two days of live video instruction — and use free remote collaboration tools for all of our exercises.
Join us Tuesday, August 4 and Wednesday, August 5!
Your dog and cat friends are more than welcome to attend with you. However, please be sure to purchase a ticket for each human attendee — even if you’re attending from the same room.
Price is in US Dollars. Should your plans change, the cost of your bootcamp ticket(s) may be applied to the purchase of a product or future bootcamp, speech, or consulting engagement with Kerry Bodine & Co. You are also welcome to substitute another individual from your organization to attend in your stead.