In-person training won’t be back for a while… But the need to understand your customers’ behaviors, needs, and expectations remains as important as ever.

To help you drive critical customer-centric decision-making in your organization, I’m hosting two more Virtual Journey Mapping Bootcamps in 2020:

• October 7 & 8 
• December 8 & 9

Day 1 will help you build a solid understanding of the journey mapping methodology and how you can apply it to specific business challenges. The day will be structured around our proven step-by-step methodology for creating effective journey maps. Day 2 will continue to focus on our methodology, exploring how you can drive action with your journey maps.

Your registration includes:

• Two days of interactive lectures
• Exercises focused on your most important customer journeys
• Your biggest journey mapping questions answered
• A workbook with example maps and exercises
• All presentation materials
• Discussions and networking opportunities with other participants

And yes — we’ve adapted every part of our signature two-day IRL Journey Mapping Bootcamp to our new remote-work world, enabling you and your team to gain the mapping skills you need now. Learn more about our October and December virtual bootcamps.

I hope you’ll join me for this essential learning opportunity. Pajamas not required. 😉

Happy mapping!