I’m thrilled to announce the publication of our latest FREE eBook: The 2017 Customer Experience Outlook.

My friends at Doberman and I recently reached out to our favorite customer experience authors, designers, and industry leaders shares to see what they’ve been thinking about at the beginning of 2017. And largely, it was our need to connect with each other: To build bridges across our organizations. To communicate honestly. To be kind to one another.

We believe this year’s focus on the human aspects of customer experience reflects how 2017’s political and social forces are shaping the way we do business. Certainly, it is a time for us to reflect on the work we’re doing and the world we’re creating.

I contributed an article about taking customer journeys to the next level—the journey’s not about maps, it’s about organizational transformation. You’ll also find articles from: Josh Bernoff, Megan Burns, Dave Carroll, Martin Dowson, Tomas Edman, Matt Inman, Oliver King, Ingrid Lindberg, Lisa Lindström, Peter Merholz, Keith Pearce, Fernando Straminsky, and Stina Nilimaa Wickström.

I hope you’ll find the ideas in this eBook both useful and inspiring for the year ahead.

Download your free copy of The 2017 Customer Experience Outlook today!