We’re always looking for new ideas to inspire our work.

At the beginning of 2015, we reached out to some of our favorite customer experience authors, designers, and industry leaders to find out what they were thinking about for the year ahead.

The result is this eBook: The 2015 Customer Experience Outlook.

Contributors include: Dominic Berg, Jeanne BlissKerry Bodine, Mike Dyer, Shep HykenDave Gray, Fred Leichter, Lisa LindströmB. Joseph Pine II & James H. Gilmore, Tennyson Pinheiro, Erik Roscam AbbingBrandon SchauerBrian Solis, and Mike Wittenstein.

Some of the articles offer practical advice, while others are more philosophical in nature. And some are just as provocative today as they were in 2015, sure to challenge your current beliefs about what it means to design and manage the customer experience.

Download your free copy of The 2015 Customer Experience Outlook today.

Happy reading!

Kerry Bodine — Co-author, Outside In
Lisa Lindström — CEO, Doberman