The most cost-effective path to customer journey maps has arrived

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YOUR PRIVATE
EXPERIENCE DESIGN BOOTCAMP

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Why This Bootcamp

Overview

Agenda

Takeaways

Overview

Tap into the same fast-paced, immersive experience we offer in our open enrollment bootcamps, but with a focus on your organization’s most pressing questions and customer experience challenges.

We offer formats for both intimate team sessions and large conference-style gatherings.

Agenda

1 & 2-Day Workshops

  • You’ll build an understanding of human-centered design, with lots of facilitated discussion to answer your questions and individual reflection to help you process what you’ve learned.
  • You’ll learn by doing. You’ll go through the major steps of the experience design process, collaborating with your colleagues to solve one or more of your organization’s customer experience challenges.
  • Topics we’ll cover: The key mindsets and methodologies that set human-centered design apart from other problem-solving methods, and how to apply these new ways of thinking and working to your customer experience to drive business results.
  • Skills you’ll practice: Empathy development, problem reframing, solution ideation, low-fidelity prototyping, and testing.

 

3-Hour Mini Workshops

Designed for a quick introduction to the mindsets and methodologies of human-centered design, our mini workshops give participants the chance to learn and practice a new way of problem solving that can be applied to many contexts. 

Takeaways

Ready-to-use skills. You’ll leave having practiced a proven design process that will help you resolve your customers’ experience pain points.

Workshop materials. You’ll receive digital copies of our slides, a recommended list of further reading, and additional resources to help you plan and execute your own experience design initiatives.

Tangible solutions. Over the course of our 1- & 2-day bootcamps, you’ll make strides toward defining solutions that will improve key parts of your current experience.

Follow-Up Support. Through follow-up coaching calls, we’ll support your ongoing efforts and help you put the insights from your bootcamp experience to work in your organization.

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  • We’ll Show You How To Make Happy Happen

    • Inspirational ideas to get you thinking
    • Industry insights you can put into action
    • Invitations to our events