Tap into the same fast-paced, immersive experience we offer in our open enrollment bootcamps, but with a focus on your organization’s most pressing questions and customer experience challenges.
We offer formats for both intimate team sessions and large conference-style gatherings.
1 & 2-Day Workshops
You’ll build an understanding of human-centered design, with lots of facilitated discussion to answer your questions and individual reflection to help you process what you’ve learned.
You’ll learn by doing. You’ll go through the major steps of the experience design process, collaborating with your colleagues to solve one or more of your organization’s customer experience challenges.
Topics we’ll cover: The key mindsets and methodologies that set human-centered design apart from other problem-solving methods, and how to apply these new ways of thinking and working to your customer experience to drive business results.
Skills you’ll practice: Empathy development, problem reframing, solution ideation, low-fidelity prototyping, and testing.
3-Hour Mini Workshops
Designed for a quick introduction to the mindsets and methodologies of human-centered design, our mini workshops give participants the chance to learn and practice a new way of problem solving that can be applied to many contexts.
Ready-to-use skills. You’ll leave having practiced a proven design process that will help you resolve your customers’ experience pain points.
Workshop materials. You’ll receive digital copies of our slides, a recommended list of further reading, and additional resources to help you plan and execute your own experience design initiatives.
Tangible solutions. Over the course of our 1- & 2-day bootcamps, you’ll make strides toward defining solutions that will improve key parts of your current experience.
Follow-Up Support. Through follow-up coaching calls, we’ll support your ongoing efforts and help you put the insights from your bootcamp experience to work in your organization.