We’re always looking for new ideas to inspire our work.
At the beginning of 2015, we reached out to some of our favorite customer experience authors, designers, and industry leaders to find out what they were thinking about for the year ahead.
The result is this eBook: The 2015 Customer Experience Outlook.
Contributors include: Dominic Berg, Jeanne Bliss, Kerry Bodine, Mike Dyer, Shep Hyken, Dave Gray, Fred Leichter, Lisa Lindström, B. Joseph Pine II & James H. Gilmore, Tennyson Pinheiro, Erik Roscam Abbing, Brandon Schauer, Brian Solis, and Mike Wittenstein.
Some of the articles offer practical advice, while others are more philosophical in nature. And some are just as provocative today as they were in 2015, sure to challenge your current beliefs about what it means to design and manage the customer experience.
Download your free copy of The 2015 Customer Experience Outlook today.