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New Customer Experience Workshops Announced!

May 2, 2017 by Kerry Bodine

New Customer Experience Workshops Announced!

I’m excited to announce two additions to our 2017 workshop lineup! NEW! Brand Experience Please contact us to schedule your private workshop. We’ve taken the best of our Designing Brand Experiences consulting offering and compressed it into a one-day workshop. In this interactive workshop, we’ll help you examine your organization’s brand from the outside in (Read More...)

How To Use Our FREE Journey Mapping Template

February 7, 2017 by Kerry Bodine

How To Use Our FREE Journey Mapping Template

When you’re developing your journey maps, it’s important to remember that one journey map template will not meet all your needs. You need to tweak (or sometimes completely redesign) your journey map based on two key considerations: What kind of story you want to tell. You might want to show the pain points and highlights (Read More...)

FREE Journey Mapping Template

February 3, 2017 by Kerry Bodine

FREE Journey Mapping Template

A while back, someone asked me on Twitter whether or not you could create effective journey maps in PowerPoint. My answer is an emphatic “yes!” Here’s why: PowerPoint is robust: Sure, PowerPoint doesn’t have all the fancy bells and whistles that design programs like Photoshop and Illustrator do—but as you can see in the image above, (Read More...)

WEBINAR: Elevating Service for the Connected Customer

February 2, 2017 by Kerry Bodine

WEBINAR: Elevating Service for the Connected Customer

Salesforce Research’s Second Annual State of Service study surveyed over 2,600 global service professionals to understand what trends are driving the future of customer service, and what practices set high-performing teams apart from the rest. Join me, Vala Afshar, Chief Digital Evangelist at Salesforce, and Peter Gaylord, Senior Director of Salesforce Research, for an interactive presentation as (Read More...)

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2017: The Year Of The Journey

January 23, 2017 by Kerry Bodine

2017: The Year Of The Journey

Over the last decade, journey maps have transformed from obscure design artifacts to common customer experience tools. And they’re not just for CX professionals anymore. When I recently met with a group of three dozen cross- industry customer service, operations, and technology professionals, most of their eyes lit up when I mentioned journey maps—and several (Read More...)

The 2017 Customer Experience Outlook

January 18, 2017 by Kerry Bodine

The 2017 Customer Experience Outlook

I’m thrilled to announce the publication of our latest FREE eBook: The 2017 Customer Experience Outlook. My friends at Doberman and I recently reached out to our favorite customer experience authors, designers, and industry leaders shares to see what they’ve been thinking about at the beginning of 2017. And largely, it was our need to connect (Read More...)

We’ve Launched! (A New Website)

January 11, 2017 by Kerry Bodine

We’ve Launched! (A New Website)

At Kerry Bodine & Co., we’re ushering in 2017 with a bang! I’m thrilled to announce the following updates: Website! If you’re reading this post, you’re on our new website. 🙂 Our site now features the “& Co.” part of our organization (yay, Amelia!), actually describes our consulting services (imagine that), and provides access to (Read More...)

Our 2017 Journey Mapping Workshop Schedule

December 16, 2016 by Kerry Bodine

Our 2017 Journey Mapping Workshop Schedule

I’m thrilled to announce our 2017 lineup of open enrollment workshops. Customer journey mapping workshops February 21 & 22 in San Diego May 9 & 10 in Chicago August 16 & 17 in San Francisco September 26 & 27 in Boston November 15 & 16 in Chicago Whether you’re just getting started with customer journey (Read More...)

$50 CX Day Discount For Our November Journey Mapping Workshop!

October 5, 2016 by Kerry Bodine

$50 CX Day Discount For Our November Journey Mapping Workshop!

Happy Customer Experience Day! I hope you and your organization are joining one of the many CX Day celebrations around the world. To celebrate today’s global focus on customers, we’re offering a $50 discount on our upcoming customer journey mapping workshop, November 2 & 3 in San Francisco. Combined with our early bird registration, you’ll save $150 in (Read More...)

Customer Journey Mapping workshop in November 2016!

September 26, 2016 by Kerry Bodine

Customer Journey Mapping workshop in November 2016!

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails November 3, 9:00 – 4:30 Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the (Read More...)

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