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Customer Journey Mapping workshop in November 2016!

September 26, 2016 by Kerry Bodine

Customer Journey Mapping workshop in November 2016!

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails November 3, 9:00 – 4:30 Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop the (Read More...)

Forward To New eBook on Customer Success

March 21, 2016 by Kerry Bodine

Forward To New eBook on Customer Success

The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships. On the surface, this makes a certain amount of sense: We need to make customers aware of our offerings and get them in the door. And certainly, this focus on attracting, or hunting, new customers has been a short-term (Read More...)

Customer Journey Mapping Workshop in March 2016!

February 10, 2016 by Kerry Bodine

Customer Journey Mapping Workshop in March 2016!

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our next open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner March 24, 9:00 – 4:30 Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop will help you develop (Read More...)

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Customer Journey Mapping Workshop in November 2015!

September 23, 2015 by Kerry Bodine

Customer Journey Mapping Workshop in November 2015!

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner November 18, 9:00 – 4:30 Whether you’re just getting started with customer journey mapping or looking for a methodology refresh, our two-day interactive workshop (Read More...)

SXSW Voting: Journey Mapping Edition!

August 13, 2015 by Kerry Bodine

SXSW Voting: Journey Mapping Edition!

SXSW voting has now closed. Huge thanks to everyone who voted for our session. *** It’s still seven months away, but I’m already getting excited for SXSW 2016. As you might know, I have a passion for customer journey mapping—and I want to share it in Austin! The team here at Kerry Bodine & Co. (Read More...)

A New Name, A New Logo—And A Lot More To Come!

June 25, 2015 by Kerry Bodine

A New Name, A New Logo—And A Lot More To Come!

We think a lot about brand and how it can be expressed, both visually and experientially. So you can imagine that we’re kind of obsessed about the development of our new brand identity for Kerry Bodine & Co. We’ve had the joy of working with Mel Lim Design to evolve the visual elements of our (Read More...)

Welcome, Amelia Sizemore!

February 9, 2015 by Kerry Bodine

Welcome, Amelia Sizemore!

I’m thrilled to announce that I have a new partner in crime: Amelia Sizemore. Amelia and I worked together for several years on the customer experience team at Forrester Research, where we became close friends and terrific collaborators on both research and consulting projects. Amelia will be working with me to develop several new service (Read More...)

Hello, Austin! Doberman & I Will See You At SXSW 2015

November 6, 2014 by Kerry Bodine

Hello, Austin! Doberman & I Will See You At SXSW 2015

Organizers for the annual SXSW interactive, film, and music festivals recently posted their 2015 programming lineup — and I’m thrilled to announce that I’ll be presenting with my friend and colleague, Lisa Lindström, CEO of the experience design firm Doberman. Our session, How Kids Changed the Way We Design for Adults, will showcase the lessons that Doberman (Read More...)

Once Again, It’s Time For SXSW Voting!

August 8, 2014 by Kerry Bodine

Once Again, It’s Time For SXSW Voting!

I’ve submitted two really fun sessions for SXSW 2015. The first, It’s Time To Design Better Smartwatch Interfaces, will share the results of a wearables research study that I’m collaborating on with the talented folks at AnswerLab. The second, How Kids Changed The Way We Design For Adults, is based on the amazing design work (Read More...)

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