As a customer experience consultant, Amelia Sizemore collaborates on the development of new customer experience frameworks and manages consulting projects that help companies learn and use the tools they need to drive customer-centric organizational change.
Amelia specializes in the details that lead to successful facilitated workshops. She prepares and delivers projects that connect clients with their customers, helping them unlock insights about those customers’ needs and turn those insights into remarkable experiences.
Prior to joining Kerry Bodine & Co., Amelia spent four years at Forrester Research, where she developed expertise in customer experience maturity assessments, strategy development, personas, and journey mapping. As a project consultant, Amelia managed and collaborated on projects with clients in the financial services, telecom, and software industries. She specialized in customer experience design and co-creation methodologies, and helped develop Forrester’s methodology for evaluating cross-touchpoint experiences.
In a previous research role, she worked with Forrester analysts to develop, research, and write reports focused on customer experience design, strategy, and customer understanding. She also supported members of Forrester’s CX Council, a peer network of customer experience leaders across industries.
Amelia holds a B.A. in psychology for Swarthmore College.