Audit Today. Win Tomorrow.

When digital efforts — your website, your app, your email campaigns — are falling short of your performance goals, it’s time to take a step back. We’ll inspire a conversation about the experience you can and should be providing to customers across digital channels to enhance their experience and improve your bottom line.

Our Approach

We’ll work with you to ensure that:
  • Customers can perform key tasks whenever and wherever they want
  • The appearance of your digital properties supports your brand positioning
  • Communications and content are easy to understand — and support your brand
  • The design of your properties is in line with the latest experience design trends

What You'll Get

Assessment Of Your Channels

We’ll first evaluate your digital properties against a set of heuristics to determine how easy — or difficult — it is for customers to complete key tasks.

Comparison With Your Competitors

Next, we’ll complete those same tasks with your competitors and industry leaders, looking for best practices that you can implement and improve upon.

Inspiration From Other Industries

Finally, we’ll push your thinking with best-in-class examples of analogous content, functionality, and digital design from the world’s top customer-focused brands.

How It Works
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Pre-Workshop

We'll jointly determine the key features/functionality that are most important to your customers — and your business. We'll perform an audit of your digital properties and a best practices analysis of properties both within and outside your industry.

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Full-Day Workshop

In the morning, we'll review the output of our audit and best practices analysis. In the afternoon, we'll work with you and your team to collaboratively prioritize the features and functionality that are most important to improve.

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Post-Workshop

We'll help you align your prioritized features and functionality with your existing development roadmap, staffing and resources, and additional planning.

Schedule Your Audit

Why Kerry Bodine & Co

With more 200 heuristic evaluations on websites, mobile apps, kiosks, IVR systems, email and physical mail under our belts, we know what makes and breaks digital experiences. But even more, we co-created and overhauled the review methodologies used by Forrester Research for Personas, Unified Experience, Web and Kiosks — and we bring that deep knowledge and rigor to all of our projects.