We’ll work with you to ensure that:
- Customers can perform key tasks whenever and wherever they want
- The appearance of your digital properties supports your brand positioning
- Communications and content are easy to understand — and support your brand
- The design of your properties is in line with the latest experience design trends
What You'll Get
Assessment Of Your Channels
We’ll first evaluate your digital properties against a set of heuristics to determine how easy — or difficult — it is for customers to complete key tasks.
Comparison With Your Competitors
Next, we’ll complete those same tasks with your competitors and industry leaders, looking for best practices that you can implement and improve upon.
Inspiration From Other Industries
Finally, we’ll push your thinking with best-in-class examples of analogous content, functionality, and digital design from the world’s top customer-focused brands.
Why Kerry Bodine & Co
With more 200 heuristic evaluations on websites, mobile apps, kiosks, IVR systems, email and physical mail under our belts, we know what makes and breaks digital experiences. But even more, we co-created and overhauled the review methodologies used by Forrester Research for Personas, Unified Experience, Web and Kiosks — and we bring that deep knowledge and rigor to all of our projects.