Don’t Miss The Hottest CX Events Of The Year

CONFERENCES, WEBINARS, & WORKSHOPS

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You want to be a better customer experience professional—and network with others who share your passion.

But it can be incredibly time consuming to keep track of all the upcoming customer experience conferences, webinars, and workshops.

Good news: We’ve done it for you.

40
CX Events
Know what's out there, where I'm speaking, and the events you can't miss
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Smart Customer Service — Information Today

April 29 - May 1, 2019
Washington, D.C.

2019 Customer Experience Conference — Loma

May 1-3, 2019
San Antonio, TX
Hosted By
Loma

20th Annual Customer Experience Conference and Industry Awards — SQM

May 7-9, 2019
Spokane, WA
Hosted By
SQM

Meet Kerry Bodine

At Kerry Bodine & Co.'s next
journey mapping bootcamp!
Learn More

Journey Mapping & Facilitation Bootcamp – Chicago – May 2019

May 8-9, 2019
Chicago
Hosted By
Kerry Bodine & Co.
More Details

Our Journey Mapping Bootcamps are designed to give you a hard hitting practical primer on journey mapping that you can quickly put into action. A combination of rigor and fun allows room for personalization discussions and activities, so you can get as much as you can from these immersive two days.

Why Attend

  • Learn the big picture of journey mapping: what it is, how it brings together all the aspects of your business, and the business case behind it.
  • Dive into practical issues like creating personas, selecting journeys to map, and engaging stakeholders and customers in mapping.
  • Participate in plenty of hands-on exercises — with group discussion, questions, and networking throughout.

Featured Speakers

Kerry Bodine headshot
Kerry Bodine
Co-author of Outside In
Amelia Sizemore headshot
Amelia Sizemore
CX Consultant, Kerry Bodine & Co.
Group Discount
Bring your colleagues and save $100 per attendee!

Forrester Events

May 9, 2019
Sydney
Hosted By
Forrester

Employee Engagement Summit — Engage Business Media

May 10, 2019
London

Insight Exchange — Customer Experience Professionals Association

May 14-16, 2019
Salt Lake City, Utah

Kerry Bodine & Kevin Corcoran will be there!

Customer Experience World Europe 2019 — The Focus Group

May 14, 2019
London
Hosted By
The Focus Group

Chief Customer Officer Exchange — Customer Contact Week

May 14-16, 2019
Chicago, IL
Hosted By
Customer Contact Week

CXPA US Insight Exchange — Customer Experience Professionals Association

May 14-16, 2019
Salt Lake City, UT
Hosted By
Customer Experience Professionals Association

Pulse — Gainsight

May 20-23, 2019
San Francisco

Gartner Customer Experience and Technology Summit

May 22-23, 2019
London
Hosted By
Gartner

CX Conference — Customer Service Professionals Network

May 28-29, 2019
Toronto

Customer Experience Management — IQPC

May 29-30, 2019
Sydney

The Customer Service Summit

June 3-4, 2019
San Diego
Hosted By
Incite Group

Interactive CX Summit — Networld Media Group

June 4-6, 2019
Dallas

Disney’s Approach to Quality Service —Disney Institute

June 6, 2019
Anaheim, CA
Hosted By
Disney Institute

Disney’s Approach to Quality Service —Disney Institute

June 10-13, 2019
Anaheim, CA
Hosted By
Disney Institute

Forrester CX Forum NYC

June 11 - January 12, 2019
New York City
Hosted By
Forrester Events

Delivering The Ultimate Customer Experience — Northeast Contact Center Forum

June 11, 2019
Foxborough, MA
Hosted By
Northeast Contact Center Forum

CX Marketing Summit — Engage Business Media

June 13, 2019
London

Gartner Customer Experience and Technology Summit

June 17-18, 2019
Sydney
Hosted By
Gartner

Customer Contact Week — IQPC

June 24-29, 2019
Las Vegas

Disney’s Approach to Quality Service —Disney Institute

June 24-27, 2019
Orlando, FL
Hosted By
Disney Institute

Customer Success Summit Canada — Strategy Institute

June 25, 2019
Toronto

Customer Engagement Transformation Conference — Engage Business Media

July 11-12, 2019
London

Support Driven Expo: Americas

July 11-12, 2019
Portland
Hosted By
Support Driven

Customer Experience World Africa 2019 — The Focus Group

July 11, 2019
Johannesburg, South Africa
Hosted By
The Focus Group

CX for Financial Services — Worldwide Business Research

July 29-31, 2019
Boston

Customer Experience Summit — Disney Institute

August 20-22, 2019
Orlando, FL
Hosted By
Disney Institute

Forrester Events

August 28, 2019
Singapore
Hosted By
Forrester

INBOUND

September 3-6, 2019
Boston
Hosted By
Inbound

CX Excellence Driven By Customer Service, Employee Experience and Tech — Customer Contact Week

September 23-25, 2019
Toronto, Ontario
Hosted By
Customer Contact Week

6th Annual Digital Customer Experience Strategies Summit — Strategy Institute

September 25-26, 2019
Chicago, IL
Hosted By
Strategy Institute

Forrester Events

October 17-18, 2019
San Francisco
Hosted By
Forrester

The Customer Service Summit NYC

October 23-24, 2019
New York City
Hosted By
Incite Group

CMSWire’s DX Summit

November 4-6, 2019
Chicago
Hosted By
Simpler Media & CMS Wire

Customer Engage Summit — Engage Customer

November 11-12, 2019
London
Hosted By
Engage Customer

Customer Experience World Europe 2019 — The Focus Group

November 12, 2019
Birmingham, UK
Hosted By
The Focus Group

Forrester Events

November 14-15, 2019
London
Hosted By
Forrester
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